Follow The Nonprofit Network on:

  • Login
  • register
  • faq
  • Home
  • Post a job
  • Find a Job
  • Resume
    • Find a Resume
    • Post a Resume
  • Organizations
    • Post a NonProfit
    • Find an Organization
  • Blogs
TECHNICAL SUPPORT/HELPDESK SPECIALIST - Children's Friend - Providence RI

Job Details

  • Home
  • Job Details

Job Details

Nonprofit Job in Providence Rhode Island

 

 
TECHNICAL SUPPORT/HELPDESK SPECIALIST Job viewed 552 times.



Job Description

  

Be a Part of Making our Mission a Reality Every Day!

Mission: Children’s Friend is the innovative leader in improving the well-being and healthy development of Rhode Island’s most vulnerable young children.  We accomplish this by providing flexible, effective, and culturally-relevant services, and advocating for programs and policies that support and strengthen these children and their families.

Children’s Friend’s employeesare dedicated and committed to the mission of the agency. Their combined skills, creativity, and knowledge have a great impact on the families we serve.  Join an amazing team that has a long, rich history of serving Rhode Island families.

 

We offer a competitive salary and outstanding benefits package.

For full-year employees, benefits include: comprehensive and low cost health insurance, dental insurance, retirement plan with agency contribution, life insurance, 4 weeks paid vacation, 8 paid sick days, 11 paid holidays, tuition reimbursement, professional development opportunities, opportunities for advancement, a family friendly environment and more! 

For immediate consideration, please apply online at: http://www.cfsri.org/jobs.html

 

Technical Support/Helpdesk Specialist

 

Reports To: Information Services Manager

 

Responsibilities:

 

1)     Provide one-on-one end-user problem resolution over the phone for agency approved personal computer software.

 

2)     Deliver, tag, sets up, and assist in the configuration of end-user PC desktop hardware, software and peripherals.

 

3)     Perform minor desktop hardware repair for PC computer equipment and peripherals.

 

4)     Protect the security of the agency’s computer systems and the information they contain, both internally and externally.

 

5)     Monitor and respond quickly and effectively to requests received through the Spice works IT helpdesk and provide helpdesk support and resolve problems to the end user's satisfaction.

 

6)     Monitor Service Desk for tickets assigned to the queue and process on a first-in first-out basis.

 

7)     Some after hours and weekend work as needed to meet business needs.

 

8)     Document internal procedures for important issues that may occur and post on shared drive for tech reference. 

 

9)     Assist with on-boarding and training of new user’s within the Agency.

 

10) Provide continued consultation, training, and support to users as needed.

 

11) Keep abreast of new developments in the technology field and recommend new technology (hardware/software) as needed.

 

12) Assist in the research and implementation of new software and hardware to meet agency needs and ensure compatibility with existing systems.

 

13) Interact effectively and respectfully with others and particularly with individuals whose backgrounds and life experiences are different from one’s own.

 

14) Pursue ongoing professional development through professional reading and attending relevant workshops and conferences (including Children’s Friend’s core training program if appropriate).

 

15) Maintain confidentiality, accuracy, timeliness, and professionalism in all areas of support activity.

 

Qualifications:

3-6 Years’ experience with database development and management, network

management, and workstation troubleshooting.   General office skills, good

communication skills, and general knowledge of basic software applications. 

Patience, tolerance and flexibility are very important traits for this position. 

This position requires decision-making capabilities, superior customer service

skills, and the ability to work independently.  Strong verbal and written

communication skills are required.  HS diploma or GED required. Valid driver’s

license and reliable transportation to travel from site to site.

***************************************************************************

Children's Friend, a non-profit organization founded in 1834, is Rhode Island's oldest child welfare organization and a leading provider of child welfare, family support, mental health, and child development services.  With centers in Providence, Pawtucket and Central Falls, Children’s Friend serves more than 30,000 of Rhode Island's most vulnerable children and their families each year. 

 

Children’s Friend is an Equal Opportunity Employer

 

Metro Area
Providence RI
Job Location City
Providence
Job Location State
Rhode Island
Job Location Zip
02903
Job Location Country
United States
Compensation
Hourly From: $0.00 To: $0.00
Job Category
Computing and Internet
Prefered Experience
5 year(s)
Job Type
Full time
Job Posting Date
Jun. 15, 2015

Organization Details

Organization Name
Children's Friend
Organizational Focus
Social Services
Contact Person
Julie Colangeli
Contact Phone
none posted
Contact Fax
none posted
Contact Email
jcolangeli@cfsri.org
Web Address
http://www.cfsri.org


Donate

Hi there,

You turn to The Non Profit Network to post your jobs for free! We have lost our funding from the Non Profit that funded this site and we ask your help to keep this site going. Please do your part. It takes just a couple of minutes to make sure that The Non Profit Network is there for you and everybody else. Benefits of contributing click here to know.

Thank you so much!

-The Non Profit Network

navigation

  • Home
  • About us
  • Contact us
  • Terms and Conditions
  • FAQ

For Members

  • Login
  • Hot Jobs
  • Signin
  • Search Jobs

Browse Jobs

  • Browse top 6614 Nonprofit jobs
  • Our Hot Nonprofit Jobs
  • Our Latest 50 Jobs

Have any Questions ?

The Nonprofit Network connects you with Hot Jobs from today's best not-for-profit employers. Start your employment search now by browsing our job listings.

FREE Nonprofit Job Postings and News | © 2021 The NonProfits Networks. All Rights Reserved.