Healing Transitions seeks its first Director of Operations to help the growing organization achieve its vision for “a community where addiction is treated as a health issue and no one dies waiting for services.” Since its founding in 2001, Healing Transitions has been what one supporter calls “an anchor of dignity, light, and hope” to those fighting their addiction and reclaiming purposeful, healthy lives. The organization has served more than 40,000 men and women since inception (based on annual census; includes duplicate numbers – someone who shows up multiple times).
In the shadows of the pandemic and with Wake County’s status as North Carolina’s fastest-growing county, the demand for Healing Transitions services is more acute than ever. In light of the demand, the organization has responded. Since 2019, Healing Transitions has raised nearly $24 million to extend its reach. The recovery villages on Healing Transitions men’s and women’s campuses have been expanded, and a new recovery center has been added at the men’s facility. This growth in services has placed greater demand on the Healing Transitions’ staff, 80% of whom are alumni of the program. With this growth and following a strategic planning process, the Board and staff leadership made the determination that a Director of Operations (DO) position should be added to the leadership team. As the Healing Transitions number two executive, the DO will play a key role in helping the organization advance its mission to improve recovery outcomes by providing critical oversight for all operational functions.
Since 2001, Healing Transitions has helped thousands of individuals believe they can stop using substances, sustain that life change, and become productive members of society. Healing Transitions operates on a basic premise that to initiate recovery, people with addiction need an alternative to emergency departments, jails, and the streets. Instead, addiction should be approached from a chronic healthcare framework and individuals should be connected to additional resources for sustained recovery.
This belief is encapsulated in the Healing Transitions mission statement:
“Our mission is to offer innovative peer-based, recovery-oriented services to homeless, uninsured, and underserved individuals with alcoholism and other drug addictions. Our program is specifically designed to rekindle a person’s desire and ability to lead a more meaningful and productive life.”
The organization offers low-barrier access to recovery services on demand, at no-cost to the individual. To enter the Healing Transitions community of recovery, an individual need only be a citizen of Wake County (or from the Trillium catchment area) and at least 18 years old. Healing Transitions delivers its services on two campuses (one serving men and the other women) featuring the following services:
Long-Term Recovery Program: A multi-track experience featuring Healing Transitions own Recovery Dynamics classes; also includes service to campus operations, peer accountability, job readiness, life skills programming, and alumni engagement opportunities.
Emergency Drop-In Shelter: Overnight drop-in shelter services are offered at both the men’s and women’s campuses; in addition, the women’s campus features a coordinated-entry, 27-bed, low-barrier, emergency shelter, regardless of a person’s engagement in other services at Healing Transitions.
Non-Medical Detox: Detox services 24 hours a day, seven days a week offering individuals a safe place to detox and connect to further resources to spur recovery.
Family Services: A weekly Family Support Program open to family, friends, and loved ones of anyone struggling with substance abuse.
Outreach: Healing Transitions extends its peer support outside its own walls to help with recovery priming (getting people ready for change), recovery maintenance (for those living in recovery), and recovery re-engagement (for those experiencing a setback).
While other agencies provide services in this space, Healing Transitions has differentiated itself as evidenced in its organizational mantra “because recovery can’t wait.” What makes Healing Transitions different are these commitments:
In short, the team at Healing Transitions believes “that all people struggling with addiction (especially the homeless, uninsured, and underserved) deserve services on demand – as many times as it takes – to find recovery. And we never turn away anyone who’s seeking help.”
The impact of these commitments over two decades has been nothing short of extraordinary:
With construction presently underway to expand the facilities on both the men’s and women’s campuses, and a new capital campaign about to begin, Healing Transitions will continue to expand its services and broaden its impact in the future.
Following the appointment of its present Executive Director Chris Budnick in 2016, Healing Transitions has undergone dramatic growth. In response, its Board of Directors has created the Director of Operations role after careful planning and deliberation to strengthen the organization’s management structure.
A primary goal of this reorganization is to create a more sustainable leadership model by distributing institutional knowledge and organizational oversight to another senior leader, the Director of Operations. Over time, Healing Transitions envisions the Executive Director continuing his work instilling a positive and healthy organizational culture, assessing organizational opportunities and threats, and providing a long-range vision for the organization. The DO will allow the Executive Director to focus on these tasks more intently, while also providing him the time to expand and deepen his contacts with community partners and transformational donors.
While the Executive Director increasingly focuses “up and out,” the DO will focus “down and in,” on the people and programs of Healing Transitions. Reporting to the Executive Director, the DO will assume day-to-day oversight of 6-7 direct reports that comprise the current leadership team. However, the Board of Directors Operating Effectiveness Committee is exploring a re-organization that would result in the simplification of the leadership team to 3-4 members (i.e. Director of Programs, Director of Finance/Administration – Enterprise Services, Human Resources, IT, Director of Facilities, and Director of Development).
One of the first responsibilities the DO will inherit is to work in collaboration with the Executive Director to develop and launch this new structure. In addition, another essential responsibility will be to ensure that Healing Transitions core services are delivered efficiently, effectively, compliantly, and within budget.
In addition to operational oversight, the DO will collaborate with the Board of Directors, Executive Director, and other key stakeholders to establish long-range goals, strategies, plans, and policies that uphold and advance the organization’s mission and improve recovery outcomes. The essential functions of the DO position will be both wide and deep, ranging from strategic leadership and performance measurement to IT and database implementation and risk management.
An important aspect of the DO’s responsibilities will be the development of Healing Transitions dedicated operations staff. With a focus on growing and retaining quality employees, the DO will implement training and professional development activities for the operations team. Leveraging strong interpersonal and communication skills, the DO will also team with the Executive Director to promote collaboration between and among internal staff in support of Healing Transitions mission.
The ideal candidate for the Healing Transitions Director of Operations role will be an individual with a powerful combination of leadership assets. Demonstrated competence and proven results in business functions such as human resources, financial management, and performance management and measurement will be essential for top tier candidates. These hard skills, while necessary, must be complemented by character attributes essential for working in service to the employees and clients of Healing Transitions, a majority of whom are or have experienced significant trauma related to their childhood and addiction. While the DO will be expected to model and hold high standards for programmatic and professional excellence, he or she will have to do so with empathetic recognition of the personal stories behind the more than 70-80% of Healing Transitions employees who are traveling their own road to recovery.
Working at Healing Transitions, while incredibly rewarding, is also persistently demanding. As a key leader within the organization, the DO must be capable of maintaining poise under stress and be present at any moment of the day or evening for a member of the Healing Transitions community who is experiencing trauma.
The City of Raleigh is the capital of North Carolina, home to several colleges and universities, as well as abundant arts, culture, and recreational opportunities. Fueled by an impressive mix of education, ingenuity, and collaboration, Raleigh and the surrounding “Research Triangle” region routinely rank among the nation’s best places to live, work, and play. Home to more than two million people, the Research Triangle Park has attracted hundreds of companies to the region helping to make it the largest research park in the United States. Perfectly positioned midway between the coast and the Appalachian Mountains, the Triangle offers residents a beautiful place to call home. And while the region continues to grow and offer a superior quality of life, the cost of living remains reasonable.
Informed Consent, Core Responsibilities, and Essential Functions
The leadership of Healing Transitions has been thoughtful in envisioning how the DO role will positively impact the organization. Understanding that to work on behalf of the Healing Transitions mission is as demanding as it is fulfilling, Healing Transitions leaders want to present prospective candidates with a clear understanding of the rewards, challenges, responsibilities, and essential functions of the DO position.
Informed consent is a component of healthcare and research, providing patients and participants with knowledge of the potential risks and benefits of a procedure or study so they can voluntarily decide whether to participate. Adequate informed consent is rooted in respecting a person’s dignity. Healing Transitions is expanding this concept to those applying for a job or accepting employment with the organization by providing information on potential benefits, hazards, and risks of employment.
The benefits of working at Healing Transitions include:
Healing Transitions employees have a responsibility to create a safe, supportive culture that provides participants with the opportunity to find recovery, while also guarding against causing harm to those the organization serves.
All employees of Healing Transitions face the potential for secondary trauma as a result of the emotional duress one experiences when hearing about the firsthand trauma experiences of another. In addition to exposure to secondary trauma, Healing Transitions employees have the potential for exposure to events that cause loss and grief, as they may encounter life and death incidents, such as overdose (requiring assisting with overdose reversal), suicide attempts, self-injurious behaviors (i.e. cutting), seizures, cardiac arrest, and stroke.
strategies in line with the organization's mission and values. Collaborate with
executive leadership to define and execute key strategic initiatives.
budgets, ensuring optimal allocation of resources and financial sustainability.
Evaluate financial performance by interpreting and analyzing financial results
and forecasting future trends.
direct recovery services, recovery support services, shelter services, enterprise
services, and facility/food services. Identify and address any gaps or challenges
in service delivery.
Required Skills and Characteristics, Work Environment Requirements
Required Skills & Characteristics
Healing Transitions is a great fit for a collaborative, results-oriented leader committed to serving people struggling with addiction, especially the homeless, uninsured, and underserved. Candidates should possess strong strategic planning skills, financial acumen, and operational and technological savvy. Ideal candidates will also have demonstrated success establishing long-range goals and guiding organizations to comply with key policies and regulations.
Other specific skills and characteristics include:
Healing Transitions is committed to attracting extraordinary leaders for this position. We seek to attract and retain such outstanding employees through a comprehensive package that includes a competitive salary in the range of $100,000 and a generous employee benefits package that includes medical, dental and vision; long-term disability; basic life insurance; a Simple IRA retirement savings plan with an employer match; professional development; paid holidays; paid time off (PTO); and parental and caregiver leave.
To Apply: Please send cover letter and resume in one attachment by December 31 to by clicking here. Applications will be accepted until position is filled.
Healing Transitions is committed to creating an inclusive work environment and welcomes applications from all genders, races, religions, sexual orientations, ages, and any other groups that could bring diverse perspectives to our organization.
1251 Goode Street
Raleigh, NC 27603
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