At the University of Minnesota Foundation (UMF), our mission is to connect passion with possibility, inspire generosity, and support greatness at the University of Minnesota by placing donors at the heart of everything we do and every decision we make. UMF is a nonprofit organization responsible for raising and managing gifts to the University of Minnesota.
For more information about UMF, please visit https://give.umn.edu/about/about-umf.
About the role:
As a Technology Support Analyst, you're part of the University of Minnesota Foundation's Information Systems department, providing and supporting technology solutions that drive fundraising at the University of Minnesota. Whether you're helping a new employee get set up at their workstation or troubleshooting a complex problem, you're ready to share knowledge and provide exceptional assistance. You gain satisfaction from resolving problems, improving processes, exceeding expectations and supporting greatness at the University of Minnesota.
What you’ll do:
Technology Support - 50%
Prioritize and process service requests while providing excellent customer service. Follow up with staff to ensure excellent customer service.
Technology Deployment - 25%
Install and configure computer software and hardware, mobile devices and peripherals.
Analyze, plan and implement hardware and software upgrades.
Project Management - 25%
Create project plans and manage execution, ensuring tasks are being completed on time.
We take care of you:
Comprehensive and competitive benefits package that includes medical, vision, dental, and pharmacy coverage; life insurance; retirement; long-term care insurance; and disability coverage.
Come. Work. Stay. Play. The U of M is conveniently accessible by light rail, bus, and bike. And we offer discounted bus transportation through our “U-Pass” program.
The University of Minnesota embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
A bachelor's degree and one year of experience; or a combination of relevant education and/ or work experience to total four years.
Experience and proficiency with Windows and Mac operating systems, Microsoft Office and Google Apps Suite.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
Please note: All employees at the University of Minnesota are required to report complete vaccination against COVID-19 or submit documentation requesting a medical or religious exemption on their first day of employment. To learn more, please visit the University's COVID-19 Response webpage.
How to Apply:
Applications must be submitted online through the U of M Careers site. To submit your application, please follow this link:https://hr.myu.umn.edu/jobs/ext/348513. If you have any difficulties or questions while applying feel free to contact Andrew Hanson, HR Generalist at firstname.lastname@example.org.
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