ASSOCIATE MANAGER, PUBLIC SUPPORT
Department: Public Support & Solutions
Division: Marketing & Communications
Location: Remote, in-office optional
Reports To: Associate Director, Public Support & Solutions
Status: Full Time, Regular, Non-Exempt, Union
Salary: $50,000 - $55,000
THE ROLE
This position will report to the Associate Director, Public Support & Solutions, and will manage multiple processes vital to supporting StoryCorps’ Signature Interview Participants – who record with StoryCorps trained facilitators – and guiding them through their experience. The Associate Manager will liaise between the the public and StoryCorps staff to provide timely and accurate support for inquiries from the StoryCorps Community of participants, listeners, and donors as well as the general public. The Associate Manager will also work closely with StoryCorps’ interview collection team and external partners to maintain accurate information and communications throughout the participant experience. This position will be a member of the Public Support & Solutions team and part of the broader Marketing & Communications Department.
This position is designated as a union position. As such, it is subject to the terms and conditions outlined in our Collective Bargaining Agreement with CWA Local 1180. This also means that you would be responsible for paying union dues or agency fees (currently 1.3% of your gross wages), deducted from your regular biweekly pay after the completion of your qualifying period.
StoryCorps records, shares, and preserves stories from a diverse range of American voices — from our Griot Initiative to preserve stories of African Americans, to our Historias Initiative to collect the experiences of Latinos. We also seek to recruit and develop a staff whose diversity matches the diversity of the communities we serve, and we strongly encourage applications from people of color and the LGBTQ community.
WHAT YOU’LL DO
ABOUT YOU
Required:
Preferred:
ABOUT STORYCORPS
StoryCorps’ mission is to preserve and share humanity’s stories in order to build connections between people and create a more just and compassionate world. Since our founding in 2003, StoryCorps has provided 700,000 people of all backgrounds and beliefs with powerful opportunities to record interviews about their lives, and leave a legacy for future generations in our archive at the Library of Congress. We bring these interviews to life in stories produced for broadcast on public media (including our weekly Friday morning broadcast on NPR’s “Morning Edition"), our podcast, and/or our animations. Together, these stories reach an audience of tens of millions. StoryCorps maintains a relentless focus on diversity, and seeks to highlight voices often underrepresented in mainstream media. While our stories honor and celebrate the diversity of humankind, they also remind us of the many values and experiences we share in common, building bridges of greater understanding.
Our work has been widely recognized with several George Foster Peabody Awards, a MacArthur Award for Creative and Effective Institutions, the 2015 TED Prize, and a 2016 Emmy award for our animation “Traffic Stop.”
This work couldn’t be accomplished without the unwavering commitment of the exceptional individuals who make up our organization. Our people are brilliant, hard-working, creative, and incredibly passionate about the vision we share: To touch the lives of every person in this country and to create a culture of listening in the United States.
StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.
COVID NOTICE:
All offers of employment requiring on-site/in-person work will be contingent on the candidate being Fully Vaccinated (at least two-weeks after last dose) prior to starting their new role. Reasonable accommodations can be discussed with HR personnel for individuals who cannot be vaccinated due to medical or religious reasons. Proof of vaccination status is required at the time of extending the offer.
StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.
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