Description: The position of Donor Services Coordinator (DSC) is primarily responsible for communicating and interacting with future donors and donor families in an effort to determine donor suitability for acceptance into the program as well as placement within the medical research and education community.  The DSC facilities the donation process which includes but is not limited to; obtainment and assessment of a detailed medical/social history, acquisition and verification of legal consent, arrangement of donor transport and preparation of documents pertaining to the donation. The role is very multifaceted and requires a high level of critical thinking and thoughtful decision making capabilities. The DSC is responsible for providing the highest level of excellence in support for donor families. The majority of communication within this position takes place via telephone, email and fax. Along with assisting donor families, the DSC will work closely with hospitals, hospice organizations, nursing homes, funeral homes, state medical examiners/coroners and various state run agencies.

Essential Job Functions:

• Effectively responds to and completes each aspect of a donor case
• Thoroughly interprets donor medical history
• Meticulously records case information
• Thoughtfully evaluates donor family dynamics and responds appropriately
• Properly consults with other Organ and Tissue Banks regarding the sharing of a donor when applicable
• Accurately provides donor program information to potential future donors, donor families, and referring organizations i.e. hospices
• Competently communicates with law enforcement officials when appropriate
• Actively takes on additional projects when not completing donor cases
• Shares responsibility of  rotational evenings, weekends, and on-call shift
• Assist in decedent handling

Essential Qualities:

• High attention to detail
• Critical thinker with effective decision making capabilities
• Comfortable with various levels of responsibility with a desire to pursue additional learning opportunities and develop/take on new projects
• Professional and compassionate demeanor
• Excellent written and verbal communication skills with a fluency in English with the ability to effectively communicate with a variety of audiences
• Must be highly accountable and able to work autonomously as well as part of a team

Educational Background and Experience Qualifications:

• Bachelors Degree or higher in an area relating to medical, biological, social, or mortuary sciences; or an Associates Degree and equivalent in work experience; or certification in related field with equivalent in work experience
• Dedicated interest in grief/crisis management counseling, palliative care, bereavement services, human anatomy/physiology, various tracks in medicine i.e. Reproductive Health, Oncology, Orthopedics, etc, medical research, or something relevant to the mission of Anatomy Gifts Registry
• Two years relevant work experience
• Demonstrated accuracy, organizational skills, integrity, attention to detail, excellent reporting/recording skills, and proper follow through
• Proven track record of working empathetically, compassionately, and professionally in crisis type situations with the capability to advocate for donation while being respectful of individual family circumstances

Additional Expectations:

• Strict adherence to company guidelines pertaining to signed agreement on confidentiality of information
• Valid drivers license with reliable personal transportation
• Ability to lift 50lbs
• Comfortable sitting, walking and standing for various periods of time
• Possess manual dexterity to operate phone, pager, computer, and general office equipment
• A personal computer and cell phone are required when working on-call/off-site
• Flexibility to work rotational shifts both in and out of the office
• Willingness to work some nights, some weekends and some holidays
• Proficiency in Microsoft Office
• Knowledgeable in basic mathematics and ability to decipher and calculate basic measurements
• Ability to use various resources for research i.e. the internet
• Competency using general office equipment
• Adheres to organizational hierarchy

Work Environment:

• Understands and follows Standard Operating Procedures for working in an environment with possible exposure to blood, other bodily fluids, human tissue, mucus membranes, chemicals, gasses, and other potentially hazardous/infectious materials
• Exposure at times to decadents/donors

Organization Details