St. Ambrose Housing Aid Center is seeking a dynamic experienced Director of Housing Counseling to join our team.
Company Overview: The mission of St. Ambrose Housing Aid Center is to create, preserve and maintain equal housing opportunities for low and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.
Job Summary: The Director oversees all elements of the Counseling Department, including program development, execution, analysis, evaluation, innovation / refinement and internal and external partnership management. S/he will also carry an active case load and is responsible for providing direct services to the clients. The Housing Director will supervise counseling staff, train new staff as needed, and will ensure that the program pipeline from intake to file closure meets or exceeds National Industry Standards and complies with all funding and regulatory requirements.
Essential Duties and Responsibilities:
Contracts & Reporting: Provide full complement of grant, contract and award management and delivery. Ensure compliance is met, goals are met, reports are completed in full and on time, and audits are successfully completed both internally and externally. Ensure data is entered into databases to track program statistics. Ensure monthly reporting and/or billing is accurate and deadlines met.
Quality Control: Perform random client file and report reviews for quality assurance. Perform survey/customer service follow up calls for quality control as required by HUD.
Counseling: The Director of Housing Counseling is responsible for counseling clients to the best outcomes in the Housing Counseling program.
Provide guidance and direction: Train staff in the duties required to perform functions of department. Conduct performance evaluations; provide coaching, training and professional development. Assign schedules and tasks.
Model team culture: Set high standards or goals and achieve them. Lead by example. Provide accountability for activities and performance. Ensure appropriate training and reference materials are available and cross-training is done. Allow for effective time management, coordination and efficiency.
Communication and people skills: Develop trust and confidence within team, resolve problems and issues that result in a productive, goal oriented work group. Encourage your team to be proactive learners, take initiative and be engaged in the work. Ensure regular and smooth communication among team, other programs, management, and partners.
OPERATIONAL & ADMINISTRATIVE
Goal setting, planning and organizing: Establish and communicate team vision. Establish goals through development of operational plans. Commit to strategies for long-term, sustainable funding. Work with Chief Financial Officer to develop and maintain an accurate budget.
Fiscal management: Using the annual budget as a guide, assist with departmental funding applications for various programs as compatible with the ongoing activities. Identify new sources of funding that are relevant to the housing counseling field. Be apprised of best practices for diversified funding. Keep abreast of changes to funding climate or priority shifts.
Evaluation and analysis: Evaluate and examine processes or procedures and decide on the best choice to produce an outcome. Track progress of program activities and effectiveness, review and offer feedback and counseling. Provide satisfaction among staff and clients. Ensure quality of service.
Marketing: Develop outreach strategy. Work with Community Relations Specialist to market the housing program to the neighborhood at large and throughout the city to promote the goals of the program.
Program coordination & technology efficiencies: Work with Administration to develop long-term goals for increasing automation and technology efficiencies to ensure client quality control and consistent messaging. Identify ways for greater data collection and program coordination
This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 85% of the time.
To apply, please send resume and letter of interest to:
Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street Baltimore MD 21218
Or via email
Salary Range: Salary commensurate with experience. This is a full time position plus benefits.
St. Ambrose Housing Aid Center, Inc. is an Equal Opportunity Employer