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  Manager, Membership Job viewed 70 times.
  Job Description

The American Air Museum in Britain (AAMB) is seeking an enthusiastic and entrepreneurial person to manage the Museum’s membership program from the United States. The Museum, although located in Duxford, England, is dedicated to preserving the memory of American Airmen who were stationed in the UK, and in particular, the 30,000 US air crew who perished in WWII flying missions from the UK.


The American Air Museum is part of the Imperial War Museum (IWM) in Duxford.  IWM is a family of five museums: IWM London; IWM North in Trafford, Greater Manchester; IWM Duxford near Cambridge; the Churchill War Rooms in Whitehall, London; and the historic ship HMS Belfast, moored in the Pool of London on the River Thames. The American Air Museum in Britain raises funding in the USA to support the work of the museum. The Membership Manager position will work closely with many departments at the IWM. 

In this role, you will hit the ground running; managing our current slate of year-round direct mail and digital campaigns, on time and on budget. Communicating with members, fielding member questions, and any other member relations needs are also part of this position. You will also work closely with the major gifts fundraising program. Additionally, you will coordinate with the Imperial War Museum (IWM) on planned giving, digital campaigns, administration, and any other duties as assigned. This position will serve as a bridge between the US based Members and vendors and the UK based Museum. 

This position will also support existing and new sector-based fundraising and engagement campaigns with strategy, communication, revenue tracking, invoicing, and data segmentation. 


Using tools like direct mail, email, benefit fulfillment, and member cultivation, the Manager of Membership is responsible for: 

  • Increasing revenue from direct response efforts by delivering an inspiring program that is responsive to data, tells impact stories, and provides a great member experience 
  • Serving as the day-to-day contact with direct mail and production vendors
  • Managing all direct mail projects, ensuring on-time and accurate delivery
  • Maintaining an accurate, up-to-date calendar of campaigns - both mail and digital
  • Collaborating with the creative team to ensure that copy and design are compelling and effective
  • Monitoring program performance and making recommendations and changes to improve results
  • Building strong relationships between member fundraising, major gifts fundraising, and other fundraising channels, including planned giving
  • To be the main point of contact for the American Air Museum (AAM), answering inquiries by mail, email or telephone
  • To maintain the US based AAM membership database, changing addresses and keeping membership information up to date
  • Facilitate member benefits including coordinating tours of the AAM, conference calls, fulfilling poster/member card requests, etc.
  • To provide an informed and efficient point of contact for AAM inquiries.
  • To carry out all administrative activities for the AAM’s Planned Giving program
  • To maintain appropriate records to enable periodic updates to the Wall of Honor or other member recognition vehicle(s)
  • To work with other departments at the AAM and IWM regarding website updates including: adding issues of the AAM newsletter, changes to the Board of Trustees, donation pages, and other membership related updates as necessary
  • To process AAM membership contributions received by the department according to financial procedures
  • Other duties as assigned
  • Position reports to the IWM finance department and to the AAM Executive Director


Skills and Requirements: 

To be successful in this position a candidate will need the following: 

  • Bachelor’s degree and at least five years’ non-profit direct response fundraising and experience managing external partners
  • Superb understanding of direct response marketing with the ability to show increased metrics, ROIs, and results
  • Outstanding brand stewardship with success in executing an organization's voice and value proposition
  • Budget management and vendor management experience required
  • Excellent analytical skills and the ability to present data to stakeholders
  • Proven success in an independent work environment
  • Excellent communication, organization and presentation skills
  • Advanced level in Microsoft Outlook, Word, and Excel
  • Experience working in CRM databases and online platforms
  • Demonstrated ability to work independently and under pressure, to manage concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness
  • Demonstrated ability to establish and maintain good working relationships with co-workers, supervisors, vendors, and the public
  • Valid passport required. International travel to the UK is required, including an initial training period in the UK.  Domestic travel Washington DC to meet with vendors and consultants may also be required
  • Physical location of the position is flexible and is open to a telework agreement



  • Competitive pay based on experience
  • Holiday and personal leave
  • Contributions toward health care premiums
  • Retirement plan
  • Comprehensive training
  • Flexible schedule and/or location

To Apply:

Please submit a cover letter, resume and salary requirements for consideration.

  Metro Area Washington DC
  Job Location City Washington
  Job Location State District of Columbia
  Job Location Zip 20005
  Job Category Fundraising and Development
  Prefered Experience 5 year(s)
  Job Type Full time
  Language 1 English ( Speak Read Write )  
  Job Posting Date Dec. 6, 2017

Organization Details

  Organization Name American Air Museum in Britain
  Organizational Focus Education and Academia, Foundations, Fundraising, and Philanthropy, Museums and Historical Societies
  Contact Person Rhonda Caussin
  Contact Phone none posted
  Contact Fax none posted
  Contact Email
  Web Address

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