Position: Interim ERSEA Supervisor
Reports to: EHS Program Manager
The Community Child Care Council (4C Council) is a non-profit, community-based agency that serves as the community childcare link for families and childcare professionals who live and work primarily in Santa Clara County, California. The agency and its staff are proud to serve the Silicon Valley families, for more than 45 years. It is currently supported by the California Department of Education, US Department of Health and Human Services, US Department of Agriculture, County of Santa Clara and the City of San Jose. The 4C Council provides Early Care and Education, Information, Referrals, childcare voucher payments, nutrition services and family supportive services to over fifty thousand children each year. Most recently, the agency also provides Senior Nutrition Services.
This position is responsible for ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) component of the Early Head Start Program. The ERSEA Supervisor assures compliance and consistency with the enrollment of children/ families each day for program eligibility and need requirements. The ERSEA Supervisor ensures that information is verified and that client’s information is entered into data management system (Child Plus/ NoHo) as well as supervises and orchestrates enrollment appointment activities with the Subsidy Department. This position assures implementation of policies and procedures to maintain integrity of state and federal enrollment. The ERSEA Supervisor supervises the ERSEA and data staff, ensuring that all information is current, and time lines are met and reported in the Child Plus system. This position generates data reports for Early Head Start planning. The Program Information Report (PIR) is the responsibility of the ERSEA Supervisor, which is due each year on August 31st. This position is responsible for achieving and maintaining full enrollment in Early Head Start programs.
Example of Duties and Responsibilities:
Collects faxed/mailed documentation such as paystubs, school schedules and conducts initial meeting with family. Performs initial income assessments to determine program eligibility.
Assures that all ERSEA components are met for Early Head Start requirements.
Assists families with completion of documentation.
Completes initial data entry of family into EHS and Subsidy data management systems, as needed.
Calls families from waiting list and updates information if necessary.
Participates in Outreach/Recruitment in field including canvassing neighborhoods and attending fairs and other events.
Education and/or Experience:
Minimum BA and successful experience in a professional administrative or child services role
Proficiency in Word, Excel and Power point, and Child Plus software.
Prior successful professional experience in providing confidential, administrative support.
Knowledge of office practices, procedures and equipment, including professional correspondence and report writing, telephone etiquette and public relations.
Knowledge of office management and organization skills and techniques.
Exercising good judgment and discretion in analyzing and problem solving.
Ability at planning and successfully organizing assignments and projects.
Ability to maintain complete confidentiality of all administrative information.
Ability to relate positively and effectively with people of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy with a professional demeanor.
Ability to multitask and perform assigned work with speed and accuracy.
Outstanding oral and written communication skills.
License or Other Requirements