The House Manager is responsible for providing leadership and structure which supports staff in providing appropriate care for persons with developmental disabilities, to guide and assist them in their development, and to effectively manage the normal activities associated with home and community life. The House Manager assures the proper development and implements five of the training programs and developmental activities that comprise the Individual Support Plan of each resident. The House Manager in coordination with the Registered Nurse, trains and models the skills and personal characteristics necessary for working with, caring for, and winning the respect of persons with developmental disabilities. The House Manager assures compliance with Catholic Community Services policies and procedures, government regulations, and COA standards related to the operation of the group homes.
1. High School Diploma or GED required
2. Actively pursuing education toward college degree and/or certification in a related field (nursing, vocational rehabilitation, etc.). Bachelor’s degree and/or certification in the field of developmental disabilities or related field preferred.
3. At least 2 years work or volunteer experience working with people with developmental disabilities
4. Reliable transportation, valid driver’s license with a driving record that permits coverage under the agency’s corporate auto liability policy, be able to drive company vans to transport customers, and personal automobile liability insurance coverage
5. Have or be able to obtain CPR and First Aid Certification within 30 days of employment
6. Be able to lift up to 65 for a total of up to 130 pounds in a two-person lift
7. Two years management or supervisory experience preferred.
Essential Position Functions and Key Work Processes
1. Participate in hiring/termination/training and support of staff.
2. Train, supervise and evaluate all staff in accordance with agency policy and procedures to ensure that high quality outcomes are delivered to customers and customers.
3. Maintain “open door” policy for hearing, reporting, and resolving resident complaints.
4. Maintain a safe working environment.
5. Conduct and document emergency evacuation drills in accordance with county and state regulations and in coordination with nursing staff.
6. Coordinate volunteer services as directed and when necessary.
7. Maintain and monitors household budget staying within allowable expenditures according to agency policy.
8. Maintain accurate records of the expenditure of agency and customer funds.
9. Audit customer funds at a minimum of one time per month.
10. Coordinate regularly scheduled staff meetings and staff schedules.
11. Serve as Skill Trainer for the residents and recommends Individual Programs based on:
a. Valid assessment
b. Objectives contained in plan of care
c. Prioritization of resident needs
d. Baseline date taken to pinpoint behavioral problems
e. Coordinating formal and informal behavior intervention programs with the ISP team
12. Monitor all medical services/needs and makes appropriate recommendation or referral.
13. Ensure that all Catholic Community Services health and safety policies, procedures and training are implemented in a timely manner:
a. Take corrective action to eliminate hazardous conditions and practices by the end of the shift on which they are observed.
b. Discuss health and safety issues during staff meetings.
c. Report all injuries to the Human Resources Office by the end of the shift on which they occur.
14. Relate to customers in a continuous, consistent, warm, caring, age-appropriate manner.
15. Respond appropriately to immediate or urgent or emergent customer needs, such as injuries and illness and provide or obtain assistance as needed.
16. Monitor the activities of customers in order to assure the individual's health and safety is maintained.
17. Assure the customers’ environment meets or exceeds established standards for health and safety.
18. Participate in customer care plans.
19. Maintain confidentiality of all customer records and information.
20. Adhere to county and state regulations.
21. Document significant incidents and other customer related information on approved forms or in specified electronic locations.
22. Wear required personal protective equipment.
23. Review and practice recommended health and safety procedures.
24. Attend and actively participate in agency and customer related meetings and during in-service training opportunities.
25. Use safe lifting techniques at all times.