The National Psoriasis Foundation (“NPF”) is a dynamic and growing non-profit dedicated to finding a cure for psoriasis and psoriatic arthritis. A national organization that is headquartered in Portland, OR, NPF is seeking a full time Director of Patient Services. This individual will oversee the NPF’s programs that directly serve individuals living with psoriasis and psoriatic arthritis. Responsibilities include overseeing the patient navigation center; managing online and print education programming; providing leadership on volunteer engagement strategies; reviewing data on program utilization and adjusting programs to improve engagement; creating reports on program utilization and designing new community engagement strategies; and ensuring all patient facing programming has been created with appropriate scientific oversight. Additionally, this position will be a member of the NPF management team and will be responsible for presenting to colleagues and partners on NPF services and programs. He or she will also will work closely with other departments at NPF to integrate patient service activities and outcomes.
Requirements include a bachelor’s degree or higher in health-related areas and / or in education field with 5-7 years or more of relevant work experience. Experience managing a call center or practice group is preferred. Candidate must have demonstrated strong service experience, analytical and critical thinking skills; ability to manage multiple projects and meet deadlines; excellent written, verbal and interpersonal communication skills: and the ability to work in a team environment. Experience with supervising employees is required. Please forward a cover letter with salary requirement and your resume to: Human Resources, National Psoriasis Foundation, Link: https://www.psoriasis.org/about-us/jobs, 6600 SW 92nd Ave, Ste 300 Portland, OR 97223, Fax (503) 245-0626, E-mail firstname.lastname@example.org.