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Nonprofit Job in New Haven Connecticut


  Case Management Assistant Job viewed 330 times.
  Job Description

IRIS (Integrated Refugee & Immigrant Services,, a dynamic nonprofit organization in New Haven CT, has an immediate opening for the part-time position of Case Management Assistant. IRIS helps refugees and asylees— people fleeing persecution in their home countries who are invited to the US by the federal government—to start new lives and become self-sufficient, contributing members of their communities. IRIS currently serves clients from countries such as Afghanistan, DR Congo, Eritrea, Iran, Iraq, Sudan and Syria.


General Description

The Case Management Assistant is part of the Case Management team that provides the core services of resettlement to refugees, Special Immigrant Visa holders, asylees, and other IRIS clients with a specific emphasis on helping the Reception & Placement (R&P) case managers to provide services to clients within their first 90 days. The Case Management Assistant works closely with R&P case managers, interns and volunteers to ensure that arrivals are well prepared, clients have access to basic services and required documentation is obtained. The Case Management Assistant also helps the Director of Case Management ensure that information is centralized, updated, and shared as needed. The Case Management Assistant may work with other Case Managers, interns, and volunteers on post-R&P case management matters as needed.  It is a position that is focused on administration and logistics but also has an important client-facing component.


Essential Duties and Responsibilities include:

R&P Assistance (usually 20, up to 25 hours/week)

  • Prepares case files and other necessary paperwork prior to a client’s arrival (including but not limited to Social Security Card applications and Department of Social Services benefit applications)
  • Makes arrangements for arrivals, including: a hot meal from their home country, an interpreter, seasonal clothing, and a cell phone. Speaks with any US Ties to confirm arrival details.
  • Provides clients with winter and other items (as directed by DCM), keeps track of items provided
  • Makes copies of client documents needed for case files including those provided by clients and those that arrive by mail (such as ID, social security cards, health insurance cards, mail from other social service agencies, signed receipts, etc.), ensure that these papers are filed appropriately
  • Regularly goes through client temporary files and files completed documents
  • Accompanies clients to Social Security and/or DSS offices for initial application
  • Follows up with social service agencies such as Social Security, DSS, and Access Health Connecticut, to resolve any problems with the client’s application
  • Screens client requests, addresses them when feasible/relevant, refers them to other IRIS staff when appropriate
  • Helps trains new interns and volunteers to do the aforementioned tasks
  • When delegated, leads arrivals (meets clients at train station, transports to house, ensures basic needs are met)
  • When delegated, conducts home visits as assigned by R&P Case Managers
  • Monitors Google Calendar to keep track of appointments
  • Prepares R&P expense requests (“blues”)
  • Writes case notes to document client contact and actions taken on clients’ behalf
  • Participates in weekly R&P Meetings


Assistance to Director of Case Management (about 5 hours per week)

  • Regularly monitors various spreadsheets, update as needed, reports problems to DCM
  • Processes Diaper Bank enrollments (keep track of spreadsheet, prepare letters)
  • Ensures IRIS Diaper stock is well organized
  • Regularly prepares client letters


Other Case Management Assistance (as needed)

  • Participates in monthly CM department meetings
  • Performs other necessary tasks as requested by Case Managers or Director of Case Management



Candidates must have:

  • strong communication skills;
  • ability to quickly establish and maintain a good rapport with various types of clientele,
  • awareness and sensitivity to multicultural issues,
  • ability to handle multiple demands and shifting priorities in a fast-paced environment,
  • ability to set limits with clients and enforce strict policies,
  • fluency in spoken and written English,
  • strong computer skills including email and internet, Microsoft Word, Microsoft Excel, Google Docs; familiarity with basic spreadsheets,
  • capacity and willingness to follow detailed directions very closely (meticulousness and attention to detail),
  • a demonstrated commitment to the mission of IRIS;
  • availability to occasionally work at night (for arrivals)
  • US driver’s license, good driving record, and willingness to drive clients to appointments. 

Ideal clients will have :

  • bachelor’s degree, or at least three years of relevant experience in social services and client assistance;
  • experience working with refugees or other immigrant populations
  • knowledge of DSS, SSA, CT AccessHealth applications and benefits
  • proficiency in another language (Pashto, Dari, Arabic, Swahili especially)


To apply, send an email to Director of Case Management, at by November 10th (as soon as possible) with the following:

  • A subject line that says “CMA: [Candidate first and last name]”
  • A cover letter
  • An attached resume

Applications will be reviewed in the order they are received and until the position is filled.

  Metro Area New Haven CT
  Job Location City New Haven
  Job Location State Connecticut
  Job Location Zip 06511
  Job Location Country United States
  Job Category Social Services
  Prefered Experience 1 year(s)
  Job Type Part time
  Language 1 English ( Speak Read Write )  
  Job Posting Date Oct. 25, 2017

Organization Details

  Organization Name IRIS -- Episcopal Social Svcs
  Organizational Focus Social Services
  Contact Person Human Resources
  Contact Phone none posted
  Contact Fax none posted
  Contact Email
  Web Address

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