Nashville CARES seeks qualified candidates to fill the position of Medical Case Management Associate – Project HEART (PH) (MCMA). The position requires candidates to possess quality customer service skills in conjunction with relevant experience in and/or passion for social/human service work. A candidate with personal and/or professional experience with HIV/AIDS is preferred. The successful candidate will primarily provide services from the HEARTLine located at the CARES office.
TITLE: Medical Case Management Associate (MCMA) - Project HEART
POSITION: Full Time Regular Non-Exempt (Hourly)
SUPERVISOR: HEARTLine Coordinator
The Medical Case Management Associate PH (MCMA) works as a member of Project HEART—the HIV Education and Advocacy Response Team—that serves as an agency clearinghouse for HIV/AIDS information, referral and direct support to people living with HIV, their caregivers and the larger Middle Tennessee community. MCMA also provide vital, professional relationship building with CARES clients. Interpersonal support includes telephone and walk-in services that assist staff and clients with implementation of individualized (CARE) plans.
Facilitates caller/walk-in access to HIV/AIDS information, CARES services and resources to other community organizations.
Distributes food bags and bus passes to clients; assists Nutrition Coordinator with stocking HEARTLine food shelves.
Addresses caller/walk-in emotional/crisis circumstances.
Drives agency van to transport clients between office and bus stop.
Maintains and updates resource tools for Project HEART, Case Management and other CARES Services.
Assists treatment team members and assigned clients in the implementation of individualized care plans. This includes but is not limited to: scheduling appointments, assisting with paperwork, providing information and referral for medical, insurance, entitlement, housing, education, employment, and other identified services.
As needed, completes eligibility applications and gathers needed supportive documentation to insure PLWHA access to and use of Ryan White programs.
Maintains needed and appropriate documentation of all services provided consistent with department and team Quality Assurance standards.
Adheres to agency, department and team policies and procedures.
Participates in agency, department and team meetings and events, collection of data/information, and Continuous Quality Improvement strategies.
Performs other duties as designated by supervisor or agency.
Minimum of High School diploma or equivalent.
Basic computer skills (Microsoft Windows, Internet Explorer, Office)
Licensed driver with clean DMV record and valid collision and liability insurance.
Personal experience with HIV/AIDS as PLWHA
Experience as a volunteer/professional in a social services setting
Experience in business cash handling
Please send a copy of your resume and cover letter (including wage requirements) to: Diane Bracey; 633 Thompson Ln; Nashville, TN 37204; or Fax to 615-259-9127; or e-mail: HR-Bracey@nashvillecares.org, insert in subject line Medical Case Management Associate (MCMA) - Project HEART. NO PHONE CALLS PLEASE.
Nashville CARES is an equal provider of services and an equal opportunity employer—Civil Rights Act 1964 and Americans with Disabilities Act 1990. Posted qualifications serve as a guide for candidate review and are not fixed in stone. Nashville CARES reserves the right to deviate from posted credentials in determining what combination of candidate education, experience and skills are best suited to a position.