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  Insurance and Dental Benefits Management Coach Job viewed 73 times.
  Job Description

Nashville CARES seeks candidates for the position of Fulltime Insurance & Dental Benefits Management Coach. 

TITLE:                       Insurance and Dental Benefits Management Coach

REPORTS TO:           Director of Insurance & Dental Assistance Program

POSITION:                Regular Fulltime Non-Exempt



The Insurance and Dental Benefits Management Coach is responsible to provide health coaching, management and education of clients enrolled in the Insurance and/or Dental Assistance Programs. This position also assists clients in accessing the full array of program benefits offered by Insurance & Dental Benefits Program (IDAP) in efforts to improve health outcomes and support optimal viral suppression. Specific duties and responsibilities include:



  1. Call all IDAP clients quarterly to provide program benefits information that will help encourage the use of IDAP services to help improve their health and well-being.

  2. Call all IAP clients monthly that are newly enrolled into the program and educate them about maintaining their IAP benefits to help improve health and support optimal viral suppression.

  3. Coordinate appointment scheduling with Medical Case Managers (MCM) for clients recertification.

  4. Assist clients in making connections with oral health/primary care providers and necessary follow-up to support continuity of care and promote physical wellbeing and dental health maintenance.

  5. Assist eligible clients with enrollment referral into either the Insurance or Dental Assistance Program.

  6. Provide telephone coaching support regarding adherence to their current medication regimen and retention in care in order to support optimal viral suppression.

  7. Provide oral healthcare instruction to promote oral hygiene and maintenance of dental healthcare.

  8. Enter data gathered on coaching calls with IDAP clients into the coaching database.

  9. Assist clients in scheduling their dental appointments in order to assure dental health maintenance and well-being.

  10. File supporting documentation per established program procedures.



  1. Adhere to agency, department and team policies and procedures.

  2. Participate in agency, department, team meetings and events as directed/requested.

  3. Represent agency at interagency or community meetings as assigned.

  4. Perform other duties as assigned by supervisor or agency.


    Job Qualifications:

  1. High school diploma or equivalent.
  2. Experience with word processing and Excel software a plus.
  3. Meticulous attention to detail required with ability to work accurately in a fast-paced environment required.
  4. Living with HIV is preferred.
  5. Automobile insurance and satisfactory DMV record required.


Send cover letter, resume and salary requirements to: HR/Bracey, Nashville CARES, 633 Thompson Lane, Nashville, TN 37204 or via FAX to 615-259-9127.  Word/PDF-only documents may be emailed to with “Fulltime Insurance and Dental Benefits Management Coach” in the subject line.  Calls regarding the position will not be accepted.


Nashville CARES is an equal provider of services and an equal opportunity employer —Civil Rights Act of 1964 and Americans with Disabilities Act of 1990. 

Posted qualifications serve as a guide for candidate review and are not fixed in stone.  Nashville CARES reserves the right to deviate from posted credentials in determining what combination of candidate education, experience and skills are best suited to a position.                                                        

  Metro Area Nashville TN
  Job Location City Nashville
  Job Location State Tennessee
  Job Location Zip 37204
  Job Location Country United States
  Compensation Hourly From: $0.00 To: $0.00
  Job Category Clerical and Data-entry, Customer service, Social Services
  Prefered Experience 0 year(s)
  Job Type Full time
  Language 1 English ( Speak Read Write )  
  Job Posting Date Dec. 6, 2017

Organization Details

  Organization Name Nashville CARES
  Organizational Focus AIDS/HIV Services, Social Services
  Contact Person Diane Bracey
  Contact Phone none posted
  Contact Fax (615) 259-9127
  Contact Email
  Web Address

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