APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.
APLA Health is currently seeking a Bilingual Dental Office Coordinator to join our Wilshire Dental Clinic (DTLA) & Taper Dental Clinic (South LA) If you are looking for an opportunity to bring your expertise to a community health center then this is the position for you!
APLA Health offers great benefits, competitive pay, and a collaborative working environment!
This is a great opportunity to make a difference!
* Note: This position works between two dental clinics
The Dental Office Coordinator provides administrative and organizational support for the daily management of the dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform the procedures of the dental clinic front office, including but not limited to the areas of:
Communication of Dental Benefits to Patients
Incoming and outgoing referral processing
Preparation of Charts for the Billing Process
Ordering supplies/front and back office
Receive patients as they enter the dental clinic and notify the program staff of their arrival.
Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch and eCW Dental software programs.
Communicate benefits and dental needs with patients after examinations.
Act as a mediator, assisting clients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Work closely with management regarding client grievances and concerns about treatment.
Oversee confirmation of dental appointments on the schedule of the following day.
Answer telephone calls, take messages, monitor voice mail messages throughout the day.
Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.
Collect payment from patients before services are rendered when necessary.
Act as liaison between dental providers and Finance Department as it relates to billing and chart preparation.
Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs and the City of West Hollywood on a monthly basis.
Perform as a chair-side dental assistant if needed.
Assist in maintaining OSHA and HIPAA compliance.
Assist in maintaining office and building fire/safety regulations.
Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Training and Experience:
High school diploma or GED equivalent.
Two or more years of comparable administrative experience.
Excellent telephone skills
At least one year of chair-side assisting
Must be Bilingual (English/Spanish)
Intermediate computer skills specifically Microsoft Office.
Basic knowledge of the eClinicalWorks Electronic Health Record system
General HIV/AIDS health issues
General medical and dental terminology
Working knowledge of private insurance billing, DentiCal billing and benefit guidelines.
Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
Communicate effectively and courteously with tact, diplomacy and poise
Learn and master the required computer software programs
Follow written and oral directions
Maintain the patient appointment schedule efficiently
Work independently and responsibly
Work effectively as a team member in a busy medical/dental practice
Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
An Equal Opportunity Employer.
Visit our website at www.aplahealth.org to apply or click the link below: