Reporting to the Reentry Program Manager, the Reentry Intensive Case Manager will have significant responsibility for the implementation of the Reentry Intensive Case Management Services Program (R-ICMS) with the goal of improving health and reducing recidivism.
The Reentry Case Manager will provide time-limited (12 months) wrap-around services to support clients who experience barriers because of a criminal history. This includes administering risk and needs assessments, assisting clients with job training and job search, legal advocacy, housing assistance, navigating community supervision, accessing public benefits, and other case management needs. The Reentry Case Manager will work closely with internal programs and external partners to empower clients of the program to have the skills and confidence to thrive as active participants in the community.
Reentry Case Managers will have the vision and passion to support the development, implementation, and growth of all aspects of the R-ICMS Program and provide the following services:
Conduct follow-up outreach of direct/or self-referred clients who are eligible and in need of reentry services.
Complete initial assessment and follow-up re-assessment quarterly.
Provide direct services to clients through regular case management meetings.
Assess clients’ needs, situations, personal strengths and support networks to determine their goals. Develop plans to increase clients’ well-being, productivity and stability.
Help clients navigate the challenges that come with having a criminal background: possible homelessness, unemployment, employment and housing discrimination, domestic abuse, recovery, family issues, parole/probation issues, and legal difficulties.
Provide supportive service linkages to community resources, such as homeless and housing, occupational training, public benefits, healthcare, mental health services, support groups, etc.
Follow up with clients to ensure that their situations have improved.
Monitor and track milestones in client participation, such as employment acquisition, completion of certificates, increased wages, and avoiding recidivism.
Ensure data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking for internal and external purposes.
Manage relationships with grant funders supporting the R-ICMS Program including but not limited to the Department of Health Services and Office of Diversion & Re-entry.
Comply with eligibility and reporting requirements for the various funding streams for reentry programming.
Attend weekly staff meetings (focused on R-ICMS clients), one-on-one with supervisor as required, and actively participates in program and all-staff meetings.
Provide support to other direct service staff and/or programs based on expertise or background.
Works with other programs to provide services and referrals to eligible clients
Ensure safety and security of R-ICMS clients and staff.
Ensure that all red flag incidents or concerns related to R-ICMS are reported to the appropriate authority and that the incident or concern is properly documented.
Ensure that all clients are treated fairly and with respect
Build partnerships with and serve as liaison to other community programs, employers, collaborative groups and government agencies relevant to reentering citizens.
§ Maintain accurate files/records on activities, client services in compliance with HIPAA, CFR 42 and other funding requirements for auditing purposes.
§ Maintain appropriate boundaries with staff, clients and community partners.
§ Adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
§ Represent the Agency in a professional manner at meetings and community events.
§ Responsible for coordinating transportation for participants as needed.
§ Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS
§ Obtaining and maintaining a working knowledge of all HOPICS programs and their eligibility criteria
§ Critical thinking required
§ Identify and report all hindrances to client success
§ Ability to understand and carry out oral and written direction.
Other duties may be assigned.
Minimum Qualifications – Knowledge, Skills and Abilities Required
Minimum of a B.A. degree (Master Level preferred) OR
At least two years’ experience working in a program or organization serving high-risk individuals OR
Lived experience with criminal justice involvement of 6+ months
Interest in the social justice, legal advocacy, prisoner reentry, and/or Fair Chance Hiring
Experience with individuals and groups related to case management, therapy, or counseling
Unwavering commitment to quality programs and data-driven program evaluation
Strong written and verbal communication skills; the ideal candidate will be a persuasive and passionate communicator with excellent interpersonal skills
Ability to work effectively in collaboration with diverse groups of people
If in recovery, a minimum of three (3) years of being drug and alcohol free is MANDATORY.
§ Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
§ Verification of Employment Eligibility and Background Clearance
§ Ability to communicate effectively, both written and orally.
§ Valid driver’s license and reliable transportation.
§ Current proof of Auto Insurance required.
§ TB test required (Not more than (3) months prior to or (7) days after date of hire and renewal as required
CPR and First Aid Certification required within 30 days of employment with HOPICS
§ Basic computer word processing skills required.
§ Working knowledge of Excel, HMIS, and other database programs is desirable.
§ Knowledge of various community based treatment providers is desirable.
This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
This position is responsible to work in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking.
This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.