| Job Description
Ensures family services staff develop supportive, professional, and strength-based relationships with families to promote family growth and self-sufficiency. Duties include overseeing culturally competent, comprehensive case management, crisis intervention, goal development, and vocational, informational, parent, family and community engagement and individualized supports and referral and services to families. Responsible for ensuring implementation and compliance of the program’s policies and procedures related to parent, family and community engagement, governance, Enrollment and Attendance This position monitors and ensure the growth and effectiveness of the family and community involvement activities, monthly Parent Committee Meetings and parent participation in Policy Council. Participate in recruitment efforts and enrollment of families.. Plans services in close collaboration with other program Coordinators.
- Supervises assigned Family Advocates.
- Provides expertise and implement on-going monitoring procedures to ensure family services are provided in accordance to the Head Start Program Performance Standards.
- Uses data, files reviews, direct observation of assigned staff to assess the effectiveness, quality and compliance. Tracks progress towards meeting program and family outcomes which include safety, health, and economic stability.
- Have knowledge of resources in the community served. Develops and updates Memoranda of Understanding with community partners that serve low income families to assure service collaboration and avoid duplication in the areas of education, health, mental health, employment, housing and financial literacy for family referral services.
- Ensures family support and engagement on all areas as outlined on the Head Start Program Performance Standards.
- Plans and coordinates the completion of the Family Development Credential course for all Family Advocates and other staff as needed.
- Responsible for ensuring the full implementation of the program’s parenting curriculum
- Ensures research based strategies are shared with parents on the benefits of bilingualism and biculturalism.
- Collaborates and participates on program recruitment activities.
- Serves as the lead in the development, implementation, monitoring and continuous quality improvement of the Family and Community Engagement Plan. Presents the plan, outcome summary and Plan updates to the Policy Council and the Board on a semi-annual basis.
- Plans the delivery of comprehensive services with other program coordinators to assure the enrolled families receive timely, quality services in the areas of health, nutrition, early childhood education, mental health and wellness, disabilities, and family services.
- Ensures families receive the proper supports and assistance when completing child care subsidies applications and re-certifications. Works closely with the Eligibility Data Coordinator to ensure family changes are reported in a timely manner and follow up is completed within a timely manner on all pending items listed on program eligibility reports.
- Utilizes and organizes data to formulate, reports, and analyze outcomes.
- Tracks attendance and ensures families are called within one hour form the scheduled start time when their child is absent unexpectedly and that necessary supports are provided whenever children are absent for two or more days or, whenever the program anticipates that a child may be absent 10% or more days within a program year.
- Reviews monthly attendance of FCCs, Partners and Centers. Provides support to staff to ensure positive strategies and supports are implemented at the center/FCC level and individually with families whenever the attendance is below 85%.
- Ensures families are provided with ongoing information on the benefits of regular attendance for children.
- Manages FCE staff and ensures family partnerships are developed with each family in accordance with Plaza’s procedures and the Family and Community Engagement Framework. Ensures, that family services staff assist parents in developing advocacy skills, parent engagement in their child’s education, increasing the family’s understanding of School Readiness and parent’s as the first and most important teacher of their own children.
- In collaboration with the EHS-CCP Director, provides Policy Council (and all parent groups) training on parent engagement in the program, their rights and responsibilities, engagement opportunities, the PFCE goals and progress towards meeting them.
- Ensures monthly parent meetings are held at each site/FCC and observes meetings to ensure Policy Council representatives are elected in accordance with the PC Bylaws.
- In collaboration with the EHS-CCP Director, plans the Policy Council Meetings and serves as the PC Trainer.
- Must be able to develop and effectively implement strategies that support Father/Male engagement
- Assist in completing community assessment activities to inform the organization strategic plan, the planning cycle and the formulation of its short and long-term goals.
- Uses data collection and aggregation to measure families’ progress in meeting their goals.
- Oversees referral services and follow up for any and all referrals and needs identified by families, other program staff or EHS-CCP Partners/FCC for enrolled families.Prepares and submits monthly family services and attendance reports as well as monthly family outcome data and analysis to the EHS-CCP Director. Develops corrective action plans as soon as a possible area of non-compliance is identified. Responsible for tracking and reporting progress towards correction and sustainability.
- Maintain a working knowledge of community resources.
- Attends and participates in the bi-weekly management team meetings as well as external meetings as requested by the EHS-CCP Director.
- Trains and ensures confidentiality of children and families’ files and data at all times.
- Takes the lead and works collaboratively with the program Coordinators to ensure a seamless transition out of EHS and into the next program placement.
- Responsible for developing the Parent, Family and Community Engagement Training Plan in collaboration with other program coordinators. Ensures trainings, workshops, one-on-one sessions are held as planned on the yearly training calendar. Develops workshop evaluations, tracks and uses feedback for continuous program improvement.
- Completes staff performance evaluations in accordance with the agency’s procedures.
- Hires, trains and support the ongoing professional development of the Family Advocates through weekly coaching and mentoring sessions.
- Acts as a positive public relations person between the program and the community.
- Perform any other duties as assigned.
Education & Qualifications:
The successful candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
- BA in Social Service area, (Psychology, Sociology, ECE or related field).
- Must have 3-5 years coordinating Head Start or Early Head Start programs.
- Minimum of three years of experience as a supervisor, preferably in a Head Start or Early Head Start program.
- Experience in managing programs in data-managed or data-sensitive environment required.
- Ability to work with families from a strength-based approach throughout the parent, family and community engagement process.
- Ability to support the family services and successfully interact with individuals from diverse socio-economic and cultural backgrounds.
- Must have some experience in training and group facilitation.
- Knowledge of standard record keeping of family contact notes and other required documentation pertaining to services to children and families.
- Bilingual (English/Spanish) preferred.
- Valid California Class “C” driver’s license and proof of automobile insurance.
- Access to reliable transportation.
- Excellent written and communication skills.
- Demonstrate coaching, training, and leadership skills.
The successful candidate will have the ability to perform the following functions with or without reasonable accommodations:
- Successful completion of pre-employment Physical exam and TB Clearance.
- Successful completion of background check including DOJ, FBI, CACI and Sexual Abuse Registry.
- Current certification in CPR and First Aid.
- Adherence to the Confidentiality Agreement.
- Adherence to the Child Abuse Reporting Mandate.
- Duties are performed at one and/or multiple centers.
- May need to work a flexible schedule as work will be required during evening and weekend hours.
- Valid California Driver's license, good driving record (DMV check will be conducted); and proof of automobile insurance as driving a vehicle to attend parent meetings, home visits, and community meetings is required.
- While performing the duties of this job, the employee is regularly required to change position; to sit, stand, walk, climb or balance; to stoop, kneel, crouch or crawl; to bend, twist and reach with hands and arms.
- Lift and/or move up to 45 pounds.
Childcare employees must be able to perform the following essential functions:
- Communicate verbally and writing in English to the degree that child, parents and other staff members are able to understand and respond
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled.