This is a front-line supervisory position in our call / contact center. As a Yelp Call center, you will train, manage, and motivate a Project Team of phone, web chat, or social media Customer Service or Sales Representatives to achieve performance objectives and team goals.You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.
Associate Degree or equivalent work experience required. Bachelor's Degree preferred
Minimum 2 years call center experience preferred
Minimum 1 year workforce management experience in a Call Center environment
Proficiency with Microsoft Excel, Word, and PowerPoint preferred for report generation.
Demonstrated ability to respond quickly to problems.
Proven ability to create relationships with supervisors and others to work effectively to problem solve and develop solutions to staffing challenges.