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Customer service - Yelp Corporation - Los Angeles CA

Job Details

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Job Details

Nonprofit Job in Los Angeles California

 

 
Customer service Job viewed 718 times.



Job Description

Responsibilities

This is a front-line supervisory position in our call / contact center. As a Yelp Call center, you will train, manage, and motivate a Project Team of phone, web chat, or social media Customer Service or Sales Representatives to achieve performance objectives and team goals.You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.


POSITION REQUIREMENTS:
Associate Degree or equivalent work experience required. Bachelor's Degree preferred
Minimum 2 years call center experience preferred
Minimum 1 year workforce management experience in a Call Center environment
Proficiency with Microsoft Excel, Word, and PowerPoint preferred for report generation.
Demonstrated ability to respond quickly to problems.
Proven ability to create relationships with supervisors and others to work effectively to problem solve and develop solutions to staffing challenges.

Metro Area
Los Angeles CA
Job Location City
Los Angeles
Job Location State
California
Job Location Country
United States
Compensation
Hourly From: $17.00 To: $23.00
Job Category
Customer service
Prefered Experience
2 year(s)
Job Type
Full time
Language 1
English ( Speak Read Write )
Job Posting Date
Jul. 21, 2015

Organization Details

Organization Name
Yelp Corporation
Organizational Focus
Affordable Housing, AIDS/HIV Services, Animal Welfare, Art, Baptist Organization, Buddhist Organization, Catholic Organization, Charter School, Child Care, Children and Youth, Communications, Community Building and Renewal, Community College, Community Organizing / Advocacy, Community Service and Volunteering, Computers and Technology
Contact Person
Jessie Paint
Contact Phone
none posted
Contact Fax
none posted
Contact Email
info@yelp-corp.com
Web Address
http://www.cair.com/


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