Responsibilities
This is a front-line supervisory position in our call / contact center. As a Yelp Call center, you will train, manage, and motivate a Project Team of phone, web chat, or social media Customer Service or Sales Representatives to achieve performance objectives and team goals.You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.
POSITION REQUIREMENTS:
Associate Degree or equivalent work experience required. Bachelor's Degree preferred
Minimum 2 years call center experience preferred
Minimum 1 year workforce management experience in a Call Center environment
Proficiency with Microsoft Excel, Word, and PowerPoint preferred for report generation.
Demonstrated ability to respond quickly to problems.
Proven ability to create relationships with supervisors and others to work effectively to problem solve and develop solutions to staffing challenges.
Hi there,
You turn to The Non Profit Network to post your jobs for free! We have lost our funding from the Non Profit that funded this site and we ask your help to keep this site going. Please do your part. It takes just a couple of minutes to make sure that The Non Profit Network is there for you and everybody else. Benefits of contributing click here to know.
Thank you so much!
-The Non Profit Network