Join our team, and fight hunger with us!
Position Title: WHS/Dist. Ctr. Manager
Reports to: Director of Operations
Location: Kent, WA
Northwest Harvest is Washington’s leading hunger relief agency – supporting a statewide network of 375 food banks, meal programs, and high-need schools. Focused on improving equity in our food system, Northwest Harvest believes everyone in Washington should have consistent access to nutritious food that feeds the body, mind, and spirit. In addition to making sure those who suffer from hunger are being fed, Northwest Harvest aims to shift public opinion, as well as impact institutional policies and societal practices that perpetuate hunger, poverty, and disparities in our state. Learn more at http://www.northestharvest.org
This position contributes to cutting hunger in half by 2028 through providing leadership to all the functions operating in the Kent distribution center, including distribution support, volunteer operations, transportation, quality assurance and warehouse support staff. Providing hands-on leadership and fostering a collaborative environment that works cross functionally to empower the employees of NWH as well as enhance the lives of our neighbors.
• Leads and coaches the Transportation Supervisor, the Maintenance Coordinator and the Warehouse supervisor and is a key part of their growth and success within the agency
• Performs annual performance evaluation, reviews/updates job descriptions and coordinates work assignments for all staff
• Coordinates the inputs for the Kent Expense and Capital budget process. Is an integral part of the food budgeting process
• Responsible to lead and mentor the site safety team and reviews & responds to all incident, injury and employee safety concerns, responding with meaningful, impactful corrective actions
• Lead contact for of Kent physical security, includes alarm contract and first contact, semi/annual drills and reporting.
• Monitor compliance and stay current on all OSHA and WISHA guidelines as well as USDA, WSDA and DOT regulations and guidelines
• Engage teams to create and integrate into the work culture the process of standard operating procedures
• Develop a culture that embraces the concept of visual management for each area of responsibility. Develop with each leader a set of key performance metrics that is displayed prominently and updated at least monthly
• Ensure implementation of an impactful Quality Assurance program that is integral in our food handling culture
• Provide insightful and creating inputs to the implementation of our True North initiatives
• Provide leadership on statewide warehouse and transportation, utilizing the skill of your peers to collaborate on innovative solutions to our “last mile” deliveries as well as creating efficiencies in our long-haul routes
• Be an active team player, engaging in cross functional teams as a valued team member
Distribution Center (30%)
• Lead the efforts and reconcile & report out to the Senior Leadership Team consisting of directors and c/level officers on the Kent full physical inventory, both mid-year and end of year
• Coach the team to have responsibility for inventory control and lead them on developing methods to conduct weekly cycle counts and/or other methods
• Coordinate facilities related concerns for Kent, be a resource for facility concerns at other locations
• Oversee and maintain facility maintenance systems periodic maintenance program
• Create process that encourage continual learning on WH efficiencies to increase turns in the warehouse, reducing on hand inventory and inventory aging
• Develops, monitors and improves productivity standards to meet agency goals
• Strategize around needs for volunteer operations at warehouses and be pro-active and creative to encourage growth and continuous improvement
• Partner with finance regarding inventory close, item card challenges, etc. to find resolution and maintain timelines
• Act as liaison between Kent Operations and Finance relative to month end reporting for Kent
• Ensure active engagement of staff on the distribution team that is co-led with the Hunger Response department
• Coordinate the operations portion of Western Washington food drives
• Develop and maintain Kent fleet maintenance systems periodic maintenance program
• Work with the Hunger Response team to develop a comprehensive cross functional approach to Mobile Food Banking
• Coordinate and lead the team to ensure the timely and accurate delivery of TEFAP product in partnership with the distribution organization
• Maintain accurate records as required by the DOT
• Responsible for providing input to the creation of the updated fleet plan
• Provide leadership on a cross functional team on transportation methods across the state
• Engage the transportation team to develop, maintain and update a comprehensive statewide driver manual; to include DOT requirements, SOP’s, WISHA, OSHA, pre-trip, etc.
• Lead a team to evaluate routing software to optimize driver efficiencies across the state and oversee the implementation
• In coordination with the EA/Central Operations Manager and the distribution organization, plan a system for the front-line programs that determines the best balance of pick up verses delivery for the agency; this includes meal programs
• Support efforts to have front line programs collaborate around transportation for maximum pick up impact – tied to distribution strategy
• Determine the best strategy for use of all our rolling stock, including vans, and other non-CDL equipment.
Equity and Inclusion:
• Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
• Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.
A combination of the real-life experience, education, and training listed below which provides an equivalent background to perform the work of this position.
Successful completion of Criminal History Background check is required.
• Warehousing, transportation and fulfillment operations such as would be generally acquired over a career in a high capacity distribution organization.
• Knowledge of Microsoft Office and Analytics (Excel, Access, Dynamics Nav) required.
• Empathize with individuals who have experienced poverty or food insecurity.
• Demonstrate interest and commitment to supporting equity and inclusion for members of historically marginalized groups including racial and ethnic minorities, LGBTQ populations and people living with disabilities.
• Establish and maintain effective working relationships with staff and leadership to assure a high degree of mutual accountability.
• Analyze issues, synthesize information, make decisions and learn from mistakes.
• Communicate effectively, orally and in writing, including the ability to listen effectively and to explain complex issues and applicable legal requirements, policies, and procedures to staff and leaders.
• Ask questions to understand the merits of different approaches and shift strategies in response to demands of a situation.
• 5 plus years of progressively responsible experience in warehousing. Experience with LEAN concepts, Quality Assurance methodology and experience in a nonprofit organization is desired.
EDUCATION AND TRAINING:
• Associate degree in Business Management, Analytics, Operations Management or other related field is preferred or sufficient experience in any of these fields to demonstrate equivalency.
LICENSES AND CERTIFICATIONS:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
Northwest Harvest offers a competitive salary and generous benefits which include but are not limited to paid time off, health/vision/dental insurance, and 401(k) retirement plan.
Pay range for this position is $62,000 to $75,000 based on experience and qualifications.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:
Northwest Harvest (NWH) is committed to equal opportunity for all employees and applicants. NWH does not discriminate with regards to hiring, assignment, promotion or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information or any other status protected under local, state or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.