Animal welfare leader, Best Friends Animal Society is seeking an experienced, enthusiastic Help Desk /Desktop Support Specialist to assist end users in resolving hardware and software issues by fielding telephone calls and email communication as well as addressing assigned tickets. Diagnoses problems and performs troubleshooting activities, documents, tracks and monitors the problem as an incident or service ticket to facilitate a timely resolution. Escalates to senior personnel or supervisor when needed. Supports desktop hardware, software and peripherals in a Mac and Windows environment. Relies on established guidelines and instructions to perform daily job functions.
Help Desk Support: Provides Level I support to resolve incidents and complete service requests. This includes installation, maintenance, troubleshooting and upgrading computer hardware, software, computers, and peripheral equipment. Receives, assigns, prioritizes, documents and actively resolves end user requests. Assists in the use of standard business software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. Interfaces with users via phone, email and in person.
Desktop Support: Installs, configures and upgrades operating systems and software, using standard business packages and images. Installs, assembles and configures computers, monitors, and peripherals such as printers, scanners and related hardware.
Find out more about this unique opportunity, visit our website for a complete job description and online application at http://www.bestfriends.org/Careers. Position listed under Kanab, Utah.
Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401K, Staff Discounts, Best Friends Wellness & Fitness Center, and Flex Work Policy. Further, we also have some very unique perks, such as discounted veterinary care and the opportunity to bring pets to work. Our onsite cafeteria serves healthy vegetarian food.
Best Friends Animal Society has been building effective lifesaving programs for more than 30 years. When Best Friends began, 17 million animals died every year in shelters. Today, thanks to caring people like you, the number of animals killed per year is two million. Still, nearly 5,500 dogs and cats are killed in America’s shelters every day, simply because they don’t have safe places to call home. By increasing the number of adoptions and implementing spay/neuter programs to reduce the number of animals who enter shelters, we know we can end the killing. Work with us to help Save Them All®.