The ideal candidate will have strong communication skills, leadership skills, and advocacy experience.
The Crisis Call Intervention Coordinator (CCIC) is responsible for overseeing, leading, and managing the Crisis Team at Beacon of Hope Crisis Center. The CCIC is the first point of contact for clients reaching out through our crisis line and provides on-going advocacy services for domestic violence and sexual assault victims, who either have not contacted law
enforcement, or it has been more than 2 years since law enforcement was involved. This position assists both adult and child victims. The CCIC serves as an informed source of support to the victim during the immediate crisis and works closely with various community organizations and legal services to successfully support the victim and Beacon of Hope Crisis Center programs.
The CCIC manages all volunteers and interns at Beacon of Hope Crisis Center ensuring they are fully trained and equipped to fulfill their duties as well as manage their schedules and has final decisions in hiring these candidates. The Volunteer Recruiter reports to the CCIC and works closely with them to ensure maximum volunteer recruitment strategies and retention.
Bachelor’s degree in social work, human services, psychology, related field, or previous experience working with traumatized persons. One or more years’ human/social services experience. One or more years’ managing or verifiable demonstrated leadership experience. Valid Indiana driver’s license, full coverage insurance and reliable transportation required. Qualified candidates must be familiar with the dynamics of domestic violence and sexual assault, experienced with public speaking, training, and volunteer recruitment in diverse populations. Applicant must have excellent written, verbal and computer skills; must be a self-starter; to reach and work with a wide diverse population; be able to respect confidentiality of the work that is performed at Beacon of Hope; have good record-keeping skills; and able to multi-task to handle multiple various projects. Able to adhere to strict standards of confidentiality and successful
clearance of a criminal background check. Commitment to non-violent and cooperative work environment. Commitment to providing quality and equitable services to all clients regardless of race, ethnicity, sex, gender identity, sexual orientation, religion, age, or ability.
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