The Air Line Pilots Association, the largest airline pilots union in the world and the largest non-governmental aviation safety organization in the world (representing over 55,000 pilots at 32 U.S. and Canadian airlines) seeks an experienced Membership Services Representative for our Herndon, Virginia, office. The Membership Billing Analyst maintains and updates pilot billing accounts in the Association Management System (AMS) for all Accounts Receivable billing activities, including dues and assessment charges, adjustments, payment arrangement plans, and year-end account reconciliations; performs annual earnings-file verifications and reconciliations using pilot payroll or tax reports; performs account review of agency fee objectors; processes periodic rebate transactions; establishes and maintains a follow-up system to ensure that work is processed accurately and promptly; responds to membership and billing account inquiries through analysis of pilot membership and billing account records; ensures the accuracy of Association membership and billing account information through analysis of routinely generated reports; and, assists and supports other department functional roles. The successful candidate will rapidly acquire and apply knowledge of the Association’s Constitution and By-Laws and Administration Manual in the daily application of their work.
Minorities, Veterans, and people with disabilities are encouraged to apply.
Two years of college with emphasis in business administration or management strongly preferred, high school diploma required; or, the equivalent combination of education and experience.
Minimum of two years working with computer systems in a business environment required.
Customer/member service experience required.
Experience using an AMS preferred, Aptify experience strongly preferred.
Software: Microsoft Excel and/or Access, Word, and Outlook.
Excellent interpersonal and communications skills, oral and written, required.
Ability to interact professionally with all levels of contacts, internal and external.
Able to work flexible schedule on short-notice as needed.
Good math aptitude required.
Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.
Constantly operates a computer. Regularly required to maintain a stationary position, move about the office, determine what others have said or written, and constantly converse with others and exchange accurate information.
Regularly required to sit, stand, bend, reach, and move about the office. May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack and/or move the shipping cases.
Required to move, raise, reach, and/or retrieve binders, books, boxes, and files up to ten (10) pounds (lbs.). Sporadically, could be responsible to move, raise, reach, and/or retrieve binders, boxes, cases, and/or files weighing as much as 25 lbs. (Assistance may not always be available.)
Please apply online at https://jobs-alpa.icims.com/jobs/1242/membership-billing-analyst/job
ALPA offers competitive salaries with excellent benefits, including:
26 days paid vacation and holidays per year;
Generous sick and bereavement leave;
Generous health care benefits – PPO, two HMO’s (where available) and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children;
Company-paid premiums for disability and life insurance;
$2 for $1 matching 401(k) retirement savings plan; Roth 401k;
Flexible Spending and Health Savings accounts; and
Retiree health plan.
The Air Line Pilots Association is an Equal Opportunity Employer.
Relocation Not Provided