CONSUMER SERVICES COORDINATOR
SCOPE: Provides information, advocacy, and service arrangement for consumers and families.
SUPERVISION: Receives general supervision from consumer services supervisor.
EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.)
1. Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution. Provides information through a variety of methods. Works collaboratively with consumers, families, others to develop program plans, monitors program results.
2. Provides advocacy services and trains consumers and families in advocacy issues.
3. Maintains required case records and funding and billing records. Produces reports. Participates in Consumer Services and agency committees and groups.
Knowledge: Developmental or related disabilities, social service provision.
Skills: Assessment, program planning, customer service, strong organization and paperwork management, strong verbal and written communication, and ability to communicate complex material, computer usage. Must work successfully with people from a variety of cultures.
Education & Experience: Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be a Bachelor’s degree in a related subject and two years of related experience. A Master’s degree in a related subject may be substituted for experience.
Frequent telephone and out-of-office meetings required. Valid CDL and reliable and transportation, or acceptable substitute, required.
This position is non-exempt. (One year of related experience with BA will be considered and if selected will have starting salary of $3,272 per month or Step A.) Regular Salary: $3,436 ‑ $4,724 per month, plus $150 bilingual payment, if applicable. Please note that this position is subject to a temporary "add on" enhancement of 11% for qualified compensation from the date of hire to June 30, 2018.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.