SCOPE: Locates, develops, monitors, and evaluates agency service providers. Consults with Consumer Services staff on service planning issues.
1. Supports service providers in continually improving service levels through consultation on best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training. Collects service satisfaction information from consumers and families and agency staff. Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, follows-up on implementation. (Quality Assurance [QA] emphasis)
2. Surveys agency staff, references performance contract to identify resource development needs. Locates potential providers, provides information and consultation on regulatory requirements, business issues. Provides technical support during program development. Trains potential and current providers on best practices in service delivery.
3. Represents the agency in transactions with Community Care and Health Care licensing, State Developmental Centers (SDC), the Department of Developmental Services, community agencies, and regulatory agencies.
4. Creates, maintains informational material for use by providers, regional center staff, consumers and families. Consults with Consumer Services staff and assists in resolution of complex service planning issues.
5. May act in a dedicated role as part of the agency’s Community Placement Plan (CPP) by providing monitoring and quality assurance activities to vendored programs that are developed through the CPP Request for Proposals (RFP) process to serve individuals placed into the community from SDC, or individuals who are at risk of placement into an SDC. Collaborates with other Community Services Specialists (QA) as needed for monitoring and reporting. Reports to CPP committee regarding findings and observations of service implementation. May complete reports and update databases related to CPP projects as necessary for internal and external reporting.
6. Performs all other assigned duties as needed.
Knowledge: Developmental disabilities, service provision techniques, current values and best practices, ability to understand and apply regulatory and statutory information during reviews or investigations, familiarity with management of residential homes and/or day programs.
Skills: Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communications, ability to work effectively with people from a variety of cultures. Ability to develop and facilitate trainings. Ability to conduct professional presentations. Ability to understand complex organizational systems and interdependencies with community resources. Exceptional ability to create rapport and manage collaborative relationships with numerous project partners. Proficiency in numerous standard Office Suite software programs and ability to learn new software applications.
Education & Experience: Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: A Bachelor’s degree in a related field and four years of related experience; or a Bachelor’s degree and five years of related regional center experience. A Master’s degree in a related subject may be substituted for two years of experience. Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required.
This position is non-exempt. Salary range: $3,621 - $4,297 per month.
Please note that this position is subject to a temporary “add on” enhancement of 11% for qualified compensation from the date of hire to June 30, 2018. For more information, please contact Human Resources.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.