SCOPE: Locates, develops, monitors, and evaluates services in conjunction with the Agency Resource Development Plan.
Field phone inquiries from individuals/agencies seeking to be vendored. Generates, coordinates and screens, Request for Proposals for targeted Resource Development. Works with vendors on creating the development of resources that meets the needs of our consumers. Consults with Consumer Services staff, assists in resolution of complex service planning issues and resource identification for consumers.
Investigates, documents, reviews, analyzes and tracks vendor applications and ensures compliance with vendorization requirements and time lines as outlined in Title 17. Receive and screen written requests, licenses, and certifications; verify qualifications of vendor applicants. Meet with prospective vendor applicants to discuss their qualifications and proposed program. Provide technical assistance regarding steps toward program development and vendorization. Make visits to review prospective facility sites in the San Fernando Valley, Santa Clarita Valley and Antelope Valley areas, and provide feedback to vendor applicants re: suitability of facility/site for proposed programs. Receive and review program designs. Request revisions if necessary and work with vendor to create a final program design which meets Title 17 requirements. Recommend approval or denial of vendor application and program design.
Review and organize vendor file documents to ensure completeness. Enter new vendor information into electronic database systems.
Write new program resource announcements and distribute to NLACRC staff. Write letters to vendors regarding vendor status and service delivery issues.
Provide quality assurance support to service providers in this program, including program monitoring, problem identification and exploration, complaint investigation, and group and individual training. Conducts and provides technical assistance to providers for program issues and reviews program policy and procedures for risk mitigation. Assists QA staff and case management in performing investigations. Write detailed reports of evaluation findings, advises service providers on implementing corrective actions, follow-up on implementation.
Conducts rate review and analysis on vendor cost statements. Assist team in review of audit materials. Provide input regarding new program development and new program costs, rate changes for the Sufficiency of Allocation Report (SOAR).
Provide input and recommendations to service development agreements and other contracts as needed. Facilitate approval processes between all parties for service development agreements.
Attend interagency meetings and represent NLACRC. Facilitate trainings, workshops and fairs in partnership with outside agencies, school districts, and vendors. Coordinate, conduct and/or participate in in-service trainings and/or orientation trainings for internal and external customers (staff and vendors).
Maintain knowledge of current regulations affecting vendorization requirements, rate setting practices (Title 17, Title 22, Lanterman Act). Investigate and cite statute and regulation as needed.
Completes all other assigned duties as needed.
Knowledge: Developmental disabilities, service provision techniques, resource development, current values and best practices in service delivery especially in regards to residential resources, current regulatory information.
Skills: Decision making, collaborative problem resolution, comprehending and communicating complex information, professional written and verbal communications, ability to work effectively with people from a variety of cultures. Basic skills and experience in word processing, drafting professional correspondence, accounting, review and analysis of written documents. Ability to facilitate trainings and conduct professional presentations. Proficiency in numerous standard MS Office Suite software programs and ability to learn new software applications for contracts and database tracking as needed.
Education& Experience: A Bachelor’s degree in a related field and four (4) years of related experience. A Master’s degree in a related subject may be substituted for two years of general related experience. Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required.
This position is a non-exempt. Salary range: $3,621 - $4,297 per month. Please note that this position is subject to a temporary “add on” enhancement of 11% for qualified compensation from the date of hire to June 30, 2018. For more information, please contact Human Resources.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.