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Nonprofit Job in Boston Massachusetts


  Rental Assistance Program Coordinator Job viewed 348 times.
  Job Description


Under the supervision of the Manager of Financial Support Services provide systems navigation to low-income people living with HIV/AIDS who are at high risk for housing instability and Rental Start-Up, Homelessness Prevention, and Utility Assistance.


Representative Duties:

  1. Screen potential applicants for the Utility Assistance, Rental Start-Up, and Homelessness Prevention Programs for eligibility. Follow-up with providers to assist them as they complete applications with their clients.
  2. Collaborate with and advise providers on how to determine RAP eligibility and fill out and submit applications on behalf of their clients.
  3. Assess housing service plans as needed and, if necessary, work with case managers to devise a plan that will meet the clients’ needs and the criteria of the Emergency Financial Assistance Committee.
  4. Act as a liaison between residents and landlords, property management companies, and housing authorities while maintaining client confidentiality.
  5.  Answer and respond to rental start-up, landlord line and utility assistance phone calls and drop-in visits.
  6. Work with AIDS Action staff and other outside providers to process applications, verify documentation, and prevent fraud. 
  7. Refer clients and case managers to both internal and external housing, legal (including benefits), health care, and utility resources, as necessary.
  8. Process check requests for approved Rental Start-Up, Homelessness Prevention, and Utility Assistance applications and coordinate with AAC Finance department staff via the Manager of Financial Support Services to coordinate payments to landlords and utility companies.
  9. Create and maintain electronic and written records of rental assistance and utility requests, rents and allocations. Utilize an electronic database to enter and track consumer demographic information, application status, and efforts.
  10. Ensure proper documentation procedures are maintained including submission of reports, data collection and overall maintenance of client records and other paperwork required by the agency and or funding sources.
  11. Assist the Manager of Financial Support Services with training programs and consultation regarding the Homelessness Prevention, Utility Assistance, and Rental Start-up programs, as well as counseling on other aspects of eviction, utility protection, and housing for all collaborating organization. 


  • Strong administrative skills and the ability to pay close and accurate attention to details while maintaining a fast work pace.
  • Excellent written and verbal communication skills.
  • Computer skills required (Microsoft Word, Microsoft Excel).
  • Strong collaboration and group facilitation skills.
  • Experience in human services or housing subsidy program administration including experience working with one or more of the following populations: HIV+, homeless, LGBTQIA, people of color, chemically dependent, chronically ill or disabled.
  • Ability to work patiently and persistently with clients and colleagues in order to ensure follow through and to function as part of a team.
  • Ability to juggle multiple tasks under pressure and deadlines.
  • Ability to work in a fast-paced multi-cultural environment.
  • HIV/AIDS awareness and sensitivity.
  • B.A. or B.S. preferred.
  Metro Area Boston MA
  Job Location City Boston
  Job Location State Massachusetts
  Job Location Zip 02119
  Job Location Country United States
  Job Category Administration, Advocacy, Clerical and Data-entry, Social Services
  Prefered Experience 2 year(s)
  Job Type Full time
  Job Posting Date Jul. 3, 2017

Organization Details

  Organization Name AIDS Action Committee of MA, Inc.
  Organizational Focus Affordable Housing, AIDS/HIV Services, Health and Medicine, Homelessness, Housing, Legal Services, LGBTQ, Multi-Service Community Agency, Service Organization
  Contact Person Tony Godek
  Contact Phone (617) 450-1252
  Contact Fax none posted
  Contact Email
  Web Address

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