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  Visitor Services Specialist (Shift #309) Job viewed 292 times.
  Job Description
Visitor Services Specialist (Shift #309)

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The Visitor Services Specialist helps guests have the best possible experience at the Museum of Science! The VSS functions as a member of the Museum's sales and guest service force -- selling tickets and memberships and proactively making suggestions to guests at point of purchase to match guest interests to Museum offerings and meet sales goals. In addition, the VSS conducts school group check in, operates the Thrill Ride 360 simulators, 4-D Theater, coat room, and Omni Theater front-of-house, and controls access to venues including Exhibit Halls, Discovery Center, Butterfly Garden, 4-D Theater, and Omni Theater.


RESPONSIBILITIES:

  • 20,000 - 50,000 guests per week depending on the season.
  • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
  • 1,000 – 3,000 school children per day during the school year.
  • Up to 500 transactions per cashier, per day.
  • This is a uniformed position.
  • Additional shifts and/or extended hours may be required to accommodate peak periods such as school vacation weeks and summer hours.


WORK SCHEDULE:

This position is full-time, 30.5 hrs/wk, with the following schedule:

  • Monday: 8:45 AM – 5:15 PM
  • Thursday: 10:15 AM – 5:15 PM
  • Friday: 8:45 AM - 5:15 PM
  • Sunday: 8:45 AM - 5:15 PM


REPORTS TO:

Director, Visitor Services


MINIMUM QUALIFICATIONS:

  • Post HS course work, technical degree, associate's degree or business certificate.
  • Two (2) or more years of customer services or sales experience.
  • Demonstrated customer service and communication skills.
  • Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals.
  • Demonstrated attention to detail.
  • Ability to address guests, ranging from one on one to groups of more than 300 at a time, with poise and confidence.
  • Ability to juggle many tasks calmly and efficiently in a fast paced setting.
  • Ability to work independently.
  • Basic math skills sufficient to collect payment and make accurate change on transactions, compare costs of guest purchase options, or keep accurate capacity counts.


STARTING SALARY:

Non-Exempt (hourly), $13.00/hr, including sales commission opportunities.


BENEFITS:

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

 

 



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/573837-29460 

  Metro Area Boston MA
  Job Location City Boston
  Job Location State Massachusetts
  Job Location Zip 02114
  Job Location Country United States
  Job Category Customer service
  Prefered Experience 2 year(s)
  Job Type Full time
 
  Job Posting Date May. 19, 2017
 

Organization Details

  Organization Name Museum of Science
  Organizational Focus Other Service Organization
  Contact Person Steven Marchio
  Contact Phone none posted
  Contact Fax none posted
  Contact Email please@applyonline.com
  Web Address https://www.applicantpro.com/j/573837-29460

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