Under the supervision of the Director, the Employment Navigator’s primary responsibilities are to lead the collaborative team-based approach to client services according to the Navigator Model and connect clients to education, training and employment services. This position is embedded in programs within the agency and at partner agencies and will be expected to work from that program location for a prescribed number of days/hours. In addition to the direct report to the Director, the Navigator has a supervisory line to the Director, or equivalent, of the program that they are assigned to. The duties of the Employment Navigator include, carrying a caseload of WFD clients of 15 – 20 individuals at any point in time providing one-on-one coaching and support, leading and coordinating the multi-disciplinary team for each client, providing education and training application and placement services, and employment placement services. Navigators provide these ongoing intensive supports to clients for up to 1 year and light touch follow along support for an additional year. The Employment Navigator has the knowledge and expertise necessary to initiate successful planning and coordination of supports in order to help clients remove barriers to employment, improve knowledge and skills related to employability and obtain and sustain high quality employment leading to career advancement.
Recruitment of clients through St. Vincent de Paul of Baltimore and participating partner programs.
Serve as the team lead for the client’s multi-disciplinary case management team, responsible for coordinating communication and meetings and overall effectiveness of the collaborative process.
Working with the client and case manager, identify barriers to training, education and/or employment and find solutions to removing those barriers.
Provide one-on-one career development services including coaching, mentoring and training, both in an office setting and in the community.
Connect clients with employment opportunities through SVDP’s network of employer partners and support clients in employment pursuits with non-network employers.
Develop and maintain relationships with employers, training providers and vocational education programs to serve as a pool of resources and low barrier options for Navigator clients.
Work with clients to develop and maintain an individualized education and career plan with measurable objectives and timelines.
Deliver evidence-based and best practice job readiness and skill training curriculum one-on-one and in small group settings.
Responsible for all information collection using standard program forms, timely and accurate data entry, and reporting to director supervisor.
Responsible for ongoing client engagement and support post program discharge for one-year post discharge including but not limited to:
Assist clients in removing new or reemerging barriers to employment retention or career advancement
Assist clients in obtaining new employment
Assist clients in pursuing additional training or education
Coordinates -career development training and evaluates progress of clients in their career plan.
Responsible for providing on-going progress updates of each client during supervisory meetings.
Make recommendations to the Director regarding appropriate career development materials and resources.
Maintains knowledge of relevant industry trends required to be effective in a workforce development professional role.
Identifies potential education, training and employment partners.
Participates in program planning and evaluation processes
Assists staff responsible for client follow up assessments in contact and retention efforts
Attend and participate in all staff meetings at both the program site assigned and WFD. In addition, attend workshops, seminars and training to enhance professional development.
Maintain active networking with referral agencies and other employment training managers.
Assists with and attends special events held by St. Vincent de Paul of Baltimore as necessary.
Upholds the vision, mission and values of St. Vincent de Paul.
Attends all staff meetings and other meetings as required/directed.
Perform other duties as assigned within the scope of the position.
Bachelor’s degree in Education, Career Development or Workforce Development or related field.
Minimum of three (3) years of experience in career development and/or workforce development field.
Ability to relate in a respectful, comfortable, non-judgmental manner with persons from all ethnic, socio-economic, religious backgrounds and sexual orientations
Proven experience working with hard-to-employ populations.
Effective communication skills (oral & written).
Minimum two (2) years of experience coordinating client services or a client focused team including scheduling, project management and/or facilitating communication.
Minimum two (2) years of experience using a CRM or other client management software. (ETO, ClientTrack, Salesforce, etc)
Proficient in Microsoft Office and/or Office365 productivity software (Word, Excel, Outlook, Powerpoint)
Willing and able to work a flexible schedule, including evenings and some weekends.
Willing and able to travel to clients in the community including to client homes, training sites and places of employment.
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