Consumers for Affordable Health Care is seeking a full-time Consumer Assistance
Program Manager. The Consumer Assistance Program Manager is responsible for the successful operation of the Consumer Assistance Program, (CAP), including oversight of the three primary components of CAHC’s consumer assistance work; the Consumer Assistance Helpline, Private Insurance Appeals and Education and Outreach.
The ideal candidate will be an energetic, organized individual with a collaborative management style. They must be able to manage multiple projects and priorities at once and be able to achieve results in a fast-paced environment. This position reports to the Executive Director.
Consumers for Affordable Health Care is a fast-paced nonprofit organization whose mission is to advocate the right to quality, affordable health care for every Maine person. In 2010, we were designated by the Maine Attorney General and the Superintendent of Insurance as the state’s Consumer Assistance Program as part of the Affordable Care Act. Our Consumer Assistance Program (CAP) runs a toll-free, statewide HelpLine that handles over 6,000 incoming calls per year from people who need assistance finding or using quality, affordable health coverage.
Consumer Assistance Program Operations:
Oversee private appeals, including compiling and organizing information related to requests for assistance and complaints, grievances, and appeals with private insurance companies, and provide direct support to consumers through appeals. Outreach and Education
Data Management and Reporting
Other duties as assigned and are appropriate to this position.
Bachelor’s degree or equivalent experience, preferably with focus in health care, social services, or public health.
Experience facilitating development of and fostering a positive team culture.
Excellent program and project management skills.
Ability to complete multiple assignments under tight time constraints and work independently.
Experience effectively supervising staff.
Excellent organizational and listening skills.
Sense of social justice and commitment to the mission of the organization
Knowledge of Maine health care environment, including expertise in health coverage programs such as MaineCare, private insurance, and the Affordable Care Act highly preferred.
Consumers for Affordable Health Care offers a competitive compensation and benefits package that includes paid health and dental coverage for the employee, a fully vested retirement plan where the organization annually contributes the equivalent of 5% of an employee’s annual salary and also offers a voluntary 403(b) retirement plan and generous paid vacation, sick, and personal time benefits.
CAHC is an Equal Opportunity Employer. We value diversity. We do not discriminate on the basis of race, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Salary: Mid 40’s depending on experience
Please send a cover letter, short writing sample, résumé, and three (3) references to the attention of Valérie McAuslin at firstname.lastname@example.org or by mail before February 1, 2019 to Consumers for Affordable Health Care, P.O. Box 2490, Augusta, ME 04338-2490.
Applications will be reviewed as they are submitted. Position will be posted until filled.