Position: Client Success Specialist (hourly contract position)

Location: Remote

ABOUT PowerMyLearning

At PowerMyLearning, we believe that students are most successful when supported by a triangle of strong learning relationships between students, teachers, and families. We partner with schools and districts nationwide to transform teaching and family engagement through professional development services and through our award-winning innovation, Family Playlists. PowerMyLearning is especially committed to students from low-income communities, students with learning differences, and English Language Learners.

POSITION DESCRIPTION

The Client Success Specialist is an hourly contractor role that serves as part of PowerMyLearning's Professional Learning Team and reports to the Director of Professional Learning. The Client Success Specialist delivers product training services on Family Playlists, which are described here: https://powermylearning.org/learn/what-we-do/family-playlists/. Training includes remote facilitation of group workshops, remote one-on-one coaching, and remote group coaching.

KEY RESPONSIBILITIES

• Become an expert on PowerMyLearning's online platform featuring Family Playlists
• Deliver high-quality Family Playlist product training, including
  • Orienting teachers to Family Playlists and helping them get started on the platform
  • Supporting teachers in selecting, customizing, and creating Family Playlists aligned to their curricula
  • Building teachers' capacity to take full advantage of Family Playlists in driving student achievement and family engagement
• Communicate feedback to inform product and content development

CANDIDATE QUALIFICATIONS

Required

• Passion for PowerMyLearning's mission and values
• 2+ years of k-12 teaching experience
• Experience using EdTech tools in the classroom
• Experience leading presentations and/or training sessions
• High degree of comfort in facilitating meetings using Zoom or similar tool
• Proven organizational and problem-solving skills
• Demonstrated ability to work independently
• Excellent written and verbal communication skills

Preferred

• Experience delivering EdTech product training to teachers
• Experience delivering coaching to teachers

COMPENSATION AND LOGISTICS

Compensation is competitive and commensurate with experience. We compensate you for all training (both up-front and ongoing) that you receive from us and for each client session that you deliver. Scheduling is dependent on customer need; we expect that demand will be higher during the school year and lower during the summer. You are responsible for informing us about your availability, attending scheduled commitments, and ensuring that you have necessary tools to provide remote product training (including a quality computer, stable Internet access supporting video delivery, and appropriate video background).

TO APPLY

Qualified candidates can apply by visiting https://powermylearning.applicantpro.com/jobs/. You will need to submit a resume and thoughtful cover letter (outlining how your skills and experience meet the qualifications of the position, and how you heard about this opportunity).

Applications will be reviewed on a rolling basis.

PowerMyLearning is committed to building a diverse team of staff and strongly encourages applications from people of color.