The financial coach provides direct services to low-to-moderate income individuals who have expressed an interest in achieving a financial goal. Financial counseling and coaching require the ability to engage and motivate clients, a strong understanding of personal finances, and the ability to teach and coach that knowledge to others. The financial coach is responsible for assisting clients in developing plans of action that are intended to help the client reach their goals and achieve financial stability. The financial coach will provide services in a one-on-one counseling format, as well as hold group training sessions and workshops related to budgeting, credit building, banking products, and public benefits. The financial coach will work with the employment coach and family workers to ensure that the client is getting assistance across these four major service areas. The financial coach will also engage in outreach and networking with clients, community members, local financial institutions, and Chicago Commons staff in order to serve families effectively. The Financial Coach reports directly to the Family Hub Manager
1. Engage Chicago Common’s families in one-on-one financial coaching case management services.
2. Collaborate and establish an active working relationship with family workers at four Chicago Commons early childhood education sites.
3. Respond to all referrals made for financial services by Family Hub and Family Workers.
4. Identify client’s income support needs including the need for public benefit services, assist them with their application process, or ensure proper network referral.
5. Assist clients in resolving current financial situations, while providing a wide lens on their financial health to shift the approach to proactive financial management
· Complete the Combined Financial Assessment (CFA) intake form with all financial counseling clients
· Assist the client in developing a budget and provide strategies for budget improvements
· Access the clients’ credit report/score and provide strategies for credit repair/building
· Document the client’s balance sheet and provide strategies for increasing net worth
6. Develop plans of actions and provide tools, resources, and accountability to the client to help them meet their goals.
7. Understand Chicago Commons’ and the Family Hub’s service spectrum including Early Childhood Education and Senior Services, Financial Wellness, Employment, and Health and Wellness Services in order to facilitate proper internal referrals and to promote families’ overall wellbeing.
8. Conduct or coordinate relevant periodic participant-informed group training sessions or workshops across all Chicago Common’s service areas.
9. May be responsible for supervising an intern.
10. Track the outcomes, progress stories and successes of program participants
Document and enter all client case management activities and workshop participation in Salesforce (or other established database) in a timely manner.
· Collaborate with Family Hub team and Chicago Commons leadership team to conduct and facilitate program reporting
· Meet or exceed established goals and metrics set by Family Hub team or Department Director by the end of each fiscal year (June 30).
Ensure workshops are participant-informed so that materials are tailored to meet the needs of the participants.
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
· Bilingual- fluent in English/Spanish
Other skills and Abilities
· A strong understanding of personal finances, particularly in the areas of budgeting, asset building, credit building, and public benefits services. Knowledge of entrepreneurship programs a plus.
· Strong communication skills, both written and oral. Must be comfortable speaking in front of small and medium-sized groups of people.
· Must be a self-starter and a team player
· The ability to provide financial counseling/coaching services in a culturally sensitive manner
· Proficient in Microsoft Word, Excel, Salesforce, PowerPoint, and internet
· Ability to analyze and communicate data
· Previous work experience in the financial sector (banking, lending, insurance, investments, or nonprofit financial coaching) required
· Previous work experience with Chicago Commons’ target population preferred
· Two years of previous experience working in a not-for-profit is preferred
An Associate’s Degree or 60 hours of College Course Equivalent or 2 years of related field experience
A Bachelor’s Degree from a four-year accredited institution, preferred.
The employee must occasionally lift and/or move up to 15 pounds. Specific vision requirements include the ability to see at close range.
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