POSITION: Street Homeless Outreach Wellness Team – Program Service Specialist
SUPERVISOR: Street Homeless Outreach Wellness Team – Program Manager
DEPARTMENT: Homeless Outreach & Wellness Services
The Salvation Army Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army Harbor Light Center - Street Homeless Outreach Wellness Team, Program Service Specialist, is responsible for supporting casework services and applicable program aspects for its Street Homeless Outreach & Wellness Services and Recovery Treatment Programs. This position is accountable for executing weekly outreach within San Francisco with specific emphasis on providing case management and humanitarian aid for homeless populations within or near the downtown areas of San Francisco’s transportation mass transportation centers (BART) and the other regions where homeless persons reside. Additional duties including program and security support for the Harbor Light Center Recovery Wellness Services. (RWS).
Description of Duties:
a. Coordinate efforts with other departments on the Harbor Light Center.
b. Assist in implementing and supporting work and service with homeless populations.
c. Adhere to established Policy and Procedures in compliance with The Salvation Army Standards of Service for Social Service Program.
d. Maintain a safe environment for all Salvation Army personnel and volunteers working with the homeless population.
e. Support the daily operations of the Street Homeless Outreach and Wellness Services to include other administrative and operational functions as required or requested by the Executive Director(s).
f. Track, analyze, and input data relevant to the Street Homeless Outreach and Wellness Service program.
2. Case Management & Program Services
a. Assist in maintaining client case records, social services system (Salvation Army Social Service database(s), HMIS, and required forms and reports are maintained in the prescribed format.
b. Assist in providing case management for client referrals and linkages for housing
c. Assist in providing case management for clients with varying degrees of occupational, social, cultural, and medical impairments hindering self-sufficiency.
d. Assist in providing case management for homeless persons in the provision of humanitarian aid and other essential services.
e. Assist in providing case management of obtaining and maintaining weekly contact with the homeless client to assess and direct all able persons into homeless shelters, substance abuse treatment programs, or related programs and services.
f. Assist in providing formal and informal referral service to community resources; case management services in a multidisciplinary approach to service delivery.
g. Facilitate non-clinical program activities on shift.
h. Monitor clients in accordance with non-clinical protocols.
i. Monitor all persons entering and exiting the building.
j. Responsible for the security of the premises.
k. Answer telephones professionally, direct phone calls appropriately, and take messages.
l. Carry out administrative, database, and/or clerical duties as assigned
m. Maintain a log of daily activities.
n. Complete required paperwork; including documentation of all incidents.
o. Make regular and irregular rounds of the facility.
p. Responsible for the implementation of all rules and policies, including abstinent lifestyle of participants.
q. Responsible for the knowledge of the fire control system and fire emergency evacuation procedures.
r. Respond to all emergencies notifying the Program Manager, Program Director, and proper staff and/or agencies (Police, Fire Department)
s. Assist with assigned custodial tasks including washing laundry and linen.
t. Work in collaboration with Recovery Counselors and Program Manager to ensure participants are safe and comfortable.
u. Other tasks as assigned by the Street Homeless Outreach Wellness Team – Program Director, Harbor Light Program – Program Director and Recovery Wellness Services Program Manager.
3. Development and Networking
a. Support all community outreach for the street bound homeless and substance abuse persons, including managing and supervising volunteer and special events.
a. Ability and willingness to understand and fully comply with mandatory reporting requirements and laws about homeless persons with substance abuse, mental & physical health. Additional proficiency with providing services via Housing First, Coordinated Entry (CEA), Rapid Rehousing (RRH), and other Human social services programs/agencies.
b. Ability to assess and develop program effectiveness regularly.
c. Ability to work in a fast-paced environment and maintain poise under pressure.
d. An ability to engage with diverse populations in a respectful and culturally responsive manner with a client-centered mindset.
e. Broad and up to date knowledge of community-based resources (e.g., housing, employment placement services, access to medical & dental services, etc.)
f. Complete the Bloodborne Pathogen training within 90 days of employment.
g. Detail-oriented – highly organized – multitasker.
h. Familiarity with The Salvation Army’s mission providing support as needed or directed within the scope of program objectives.
i. Knowledge and professional familiarity in the impact and effects of substance abuse, mental health, other health & social issues causing homelessness are necessary.
j. Maintain current TB& Wellness Documents - REQUIRED
k. Minimum AA Degree in Social Work or Psychology preferred or two-years of demonstrated expertise in related social services.
l. Must successfully pass the background/reference check.
m. Possesses a valid California State Driver’s License and pass The Salvation Army driver requirements.
n. Reliable use of the English language in verbal and written communication.
o. Self-starter, persuasive, and compassionate.
p. Strong analytical and research skills.
q. Strong commitment to keeping client information confidential.
r. Strong human relations skills; trauma-informed care; community building, and motivational interviewing.
s. Team player.
5. Physical Requirements
a. Ability to grasp, push, pull objects such as setup of outdoor client’s services is necessary.
b. Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and wellness exam required to post job offer.
c. Ability to follow reasonable ergonomic accommodations, sit, walk for long intervals, stand, reach, bend, lift, and carry up to 45 pounds.
Qualified applicants with criminal histories will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.
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