Case Manager/Life Skills Coordinator
Reports to: Railton Place Director of Programs
Status: Non-exempt, Full Time, 40 hours per week
Department: SF Railton Place
THE SALVATION ARMY MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in his name without discrimination.
RAILTON PLACE VISION STATEMENT
“Our vision is to provide supportive services designed to empower individuals to achieve life-long independence and a fulfilling sense of community belonging through a commitment to healthy living, the equipping of vital life skills, the modeling of productive contributions to society. Railton is a community of individuals who support and inspire each other for life-long self-sufficiency and independence.”
PHILOSOPHY OF CARE
“At Railton Place, we strive to provide compassionate, yet firm programming that is respectful of the basic rights and dignity of all people. All clients are respected and there is no discrimination based on age, religion, sexual orientation, or gender.”
This position is responsible for temporary case management, life skills, intake, assessment, and discharge processing in a structured transitional or permanent housing program; and is responsible for the THP+ Aged-Out Foster Youth (AOFY) program which ranges in age 18-24. The Temporary AOFY case manager will help participants achieve stability, increased levels of income, and greater self-determination. This includes individual assessments to determine interests and needs and to develop an on-going case plan. This position will be knowledgeable with community referral resources and have creative problem-solving skills in a fast-paced environment. The Temporary AOFY case manager will work in collaboration with the Director and Case Manager/Recovery Specialist to help clients achieve their goal of independent living.
1. Bachelor’s degree in Social Work, Psychology, Counseling; or related degree and 5+ years of experience in mental health and substance use disorders and case management; or extensive related experience will be considered. Master’s degree preferred.
2. Experience with THP+, Aged-Out Foster Youth, age range between18-24 years.
3. Must be at least 21 years of age.
4. Command of the English language and excellent written and verbal skills.
5. Bilingual applicants English/Spanish preferred.
6. Experience with life skills. Ability to plan and implement life skills programming for individuals and in groups settings that will inspire participants to achieve their goals.
7. The ability to network with community agencies in order to link the clients to vocational, educational, employment and other resources.
8. At least three (3) years clean and sober if in recovery.
9. Respect and concern for the diversity of cultures served by the Transitional and Permanent Housing Programs.
10. Experience working with the homeless, economically disadvantaged, mentally ill, and the chemically dependent.
11. Experience working from a strength-based, client-centered, trauma informed perspectives.
12. Experience working with clients between the age of 18-24 preferred.
13. The ability to communicate and work effectively with program participants and staff from various ethnic and cultural backgrounds.
14. Ability to plan, organize, and set goals for achievement.
15. Excellent organizational/office skills and the ability to carry out multitasks efficiently and accurately.
16. Ability to cooperate and work in a team with other staff members and collaborate with other departments including strengthening community partnerships.
17. Detail oriented and the ability to work independently with minimal supervision.
18. Takes initiative and follow through with task completion.
19. Confidentiality, organization and neatness are a must.
20. Excellent computer skills with knowledge of MS Word and Excel.
21. Energetic, enthusiastic, creative and initiative with problem-solving a must.
22. Build community relationships and maintain good rapport and communication with other staff members, Corps Officers, Kroc personnel, JSCO and the public.
23. Knowledge of Salvation Army programs, practices, policies and organization.
24. Maintain highest level of integrity and confidentiality in all areas of personnel, programs and operations.
25. Have or obtain within ten (10) days of employment, a valid California Driver’s license as this position requires driving at times.
26. Maintain a valid and clear driving record/license during employment.
27. Must take and pass The Salvation Army Fleet Safety Test and Protecting the Mission training upon Administration request.
PC, Fax Machine, Telephone, Calculator, Copier, Printer
Miscellaneous office equipment including but not limited to staplers, three-hole punch, etc.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 40 lbs. (usually file boxes; however, be able to prepare for events such as set up clean- up; chairs, tables, food boxes and bags, etc. Must be able to lift it and carry to other another location as necessary).
• Ability to access and produce information from a computer, records, files, and charts.
• Ability to understand oral and written information.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests so long as the accommodation needed is reasonable and no undue hardship would result upon the agency.
DUTIES AND RESPONSIBILITIES
1. Participate in the assessment, screenings, intakes and referral process for prospective Railton Place Housing residents.
2. Provide a complete orientation to all new clients assigned to caseload.
3. Interview each assigned client during their first week in the housing program to assess the client’s history, strengths, academic abilities, vocational abilities, psychosocial development, and independent living skills.
4. Consult with Director and Case Manager/Recovery Specialist to complete a case plan.
5. Conduct weekly case management sessions with all assigned clients and create written reports detailing client progress and all services utilized.
6. Maintain order and cleanliness of the work area.
7. Maintain a current list of support agencies and programs in the community.
8. Participate in program participants house meetings and communicate any new or revised agency policies. Lead discussions and facilitate problem solving, and case planning.
9. Develop and facilitate, on a weekly and monthly basis, various life skills classes in areas including but not limited to financial literacy/budgeting, health, nutrition, ADL’s (activities of daily living), check writing, use of public transportation, accessing benefits, the responsible use of resources, cooking, housekeeping as well as acceptable social, work and interpersonal behaviors among others.
10. Maintain accurate records of classes, resident attendance and participation in all Life Skills classes and presentations – both electronic and hard copy.
11. Recruitment of volunteers qualified to provide instruction in required areas of education/employment.
12. Planning, hosting, and participating in all Railton Place community events is mandatory.
13. Interact with clients and intervene in crisis situations.
14. Write reports, accurately and properly document, and compile statistical data, including monthly, quarterly and annually.
15. Attend all staff meetings as required and mandatory in-service training.
16. Complete accurate and timely client chart maintenance.
17. Drive TSA vehicles to run errands and shop for food and supplies for residents, community dinners/lunches/breakfasts, Morning Market, etc.
18. Maintain professional and appropriate social interactions with clients, colleagues, and supervisor at all times.
19. Keep in close contact with the Director, Case Manager/Recovery Specialist and THP+ Liaison, when relevant, in order to create the most comprehensive and helpful case plan possible.
20. Refer clients needing more extensive services to outside agencies and programs when appropriate.
21. Establish and maintain relationships with agencies to network client services.
22. Successfully help clients adhere to program and housing participant agreements.
23. Be a continuous learner and collector of resources in the following areas: financial literacy/budgeting, health, nutrition, public transportation, city resources, accessing benefits, cooking, housekeeping, interpersonal, social, and work communication and behavior, job readiness, job search and resume, interviewing, etc.
24. Comply with The Salvation Army’s accountability policies and procedures.
25. Consult and collaborate with other appropriate agencies as necessary to ensure continuity of care for clients.
26. Possess cursory knowledge of all funding sources and subsequent client requirements (program and housing).
27. Perform other duties as assigned by the Director of Programs.
1. Evaluate, record, and report on client’s progress in a timely and professional manner; compile and maintain all necessary data for statistical records and submit upon request monthly, quarterly, and annually in timely manner. Make sure that case records and files are meticulously maintained
2. Regular use of Bridges or other data base is mandatory for updating client files.
1. Confidentiality is required in all areas of personnel, programs, and operations except as required under law.
2. Open and clear communication is imperative and is expected in all aspects of the job.
3. Attend 10 hours of training a year to include CPR and First Aid Training.
4. Complete all required PTM (Protecting the Mission) training annually.
5. Know, understand, and enforce all of the PTM and Child Safety Policies of TSA and the RJKCCC (copies available in every venue).
6. Ensure that members and staff follow the policies regarding code of conduct.
7. This position is a mandatory Child Abuse reporter and must submit all required reports in a timely manner to the proper authorities and/or supervisors.
ACKNOWLEDGMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY
The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
The employee is responsible for all the duties listed in this position description. The employee may delegate duties to volunteers or staff; however, the employee is ultimately responsible for getting the job done. Any delegation of duties must be approved in advance by Railton Place Director of Programs.
This position includes these specific duties as listed and will also include other duties as assigned by Railton Place Director of Programs. This is a temporary position and will be reviewed on a month to month basis, depending on business needs of The Salvation Army.
The Salvation Army is an Equal Opportunity Employer.
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