Sound Generations provides a suite of social service programs to older adults in King County. We manage client and service data for these programs using custom web-based applications built on the Salesforce.com platform. The Salesforce Support Specialist is responsible for providing technical user support, training users, and troubleshooting problems that arise. This position will work with all of our social service programs, communicating with them in a supportive, personable, clear and precise manner, and serving as the interface between front-end users and the technical staff who develop and improve these databases.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Skills & Abilities:
Note: All employees are subject to complete a Criminal History Background Check and must complete a Criminal History Self-Disclosure Form.
AmeriCorps, Peace Corps, other national service alumni, people of color, and veterans are encouraged to apply.
This is a competitive selection process. All fully completed application packages that show the minimum qualifications and have followed the How to Apply instructions will be reviewed. Interviews will be scheduled for those applicants whose qualifications in the areas listed above most closely correspond to the position’s requirements. In order to preserve our resources toward furthering our mission, only candidates with whom we wish to arrange an interview will be contacted. All others will be maintained in our files for a minimum of six months.
At Sound Generations we embrace the belief that racial and other social identities should be respected and affirmed. In support of this belief, we are building an equitable and inclusive organization and providing our team of staff, volunteers and board members with the tools to address institutionalized racism and other forms of oppression. All members of our team are responsible for providing and supporting an equitable and inclusive work environment that will enrich our interactions with each other and our products and services. This responsibility provides the foundation for empowering our customers (primarily those who are aging and giving care to others) so their needs are justly represented and their desires amply fulfilled.
Sound Generations is an Equal Opportunity Employer.
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