APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.
APLA Health is currently seeking a part-time Patient Navigator to join our Olympic Health Center location! We offer great benefits, competitive pay, and great working environment!
This is a great opportunity to make a difference!
Patient Navigator, Olympic (Part-time)
The Patient Navigator is a non-clinical team member who is skilled at engaging patients over the phone and in-person and working with clinical care teams to enhance care in selected areas and increase the number of patients who complete required and preventative screening tests and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Training and Experience:
High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual English/Spanish strongly preferred. Must be extremely organized and detail oriented and have excellent communication skills and strong telephone etiquette. Must have a courteous, professional nation and be customer service oriented. Good computer skills required.
Demonstrate an understanding of culturally specific challenges and disparities facing patients. Efficient in demonstrating essential job related functions and workplace etiquette. Knowledge of basic public health principles, managed care, health care delivery systems and communities served, specifically, but not limited to LGBT and individuals living with and/or at-risk of HIV. Basic understanding of health risk factors, prevention techniques and healthy lifestyles. Knowledge of electronic health records - eClinicalWorks preferred. Must be proficient in the use of Microsoft Office programs. Knowledgeable about insurance plans, Medi-Cal/Medicare.
Able to apply critical thinking and problem solving skills. Must be able to identify mandatory reporting situations. Able to work effectively within a team, demonstrate initiative, follow-through and accountability. Must be able to set goals and develop work plans. Able to maintain a strict discipline in time management with a focus on quality.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
APLA Health is an Equal Opportunity Employer.
Visit our website at www.aplahealth.org to apply or click the link below:
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