The Engagement Manager position is responsible for developing long-term relationships with SIYLI customers to bring the Search Inside Yourself program to organizations to support people to manage stress, enhance well-being, and improve collaboration and leadership. This role will have revenue/margin responsibilities based on inbound requests from potential clients, and will also assess outbound opportunities.

Responsibilities:

• Develops and maintains relationships with SIYLI clients
• Qualifies and responds to a variety of  inbound sales leads from around the world and across all business sectors
• Prospects and builds a pipeline of new clients from website inquires, public program attendees, conferences and other channels
• Builds strong relationships with prospects through calls/video meetings, providing resources and support, timely responses to email and occasionally in-person meetings
• Manages a large number of prospect situations simultaneously
• Assesses business opportunities, clear and compelling representation of SIYLI, and ability to adapt proposals to meet client needs while keeping aligned with SIYLI program development capabilities
• Regularly follows up until a deal closes or until it is clear it will not close
• Consistently closes new business
• Tracks all sales activities in Salesforce
• Manages the client relationship and delivers SIY programs in partnership with the program coordinator
• Generates sales forecasts
• Regularly shares and tracks customer feedback from sales discussions and customer programs
• Assesses market needs and share insights with program development and marketing teams
• Supports the development of the overall strategic plan
• Organized and responsive to customer requests and internal processes (~24 hour turn-around expected)
• Some travel may be needed

Basic Qualifications:

• 5+ years of applicable experience, ideally in a client-facing role
• Strong negotiation skills, strong written and verbal communication skills
• Ability to talk about the subject of the SIY program clearly and communicate complex services which may require an extended engagement cycle
• Ability to manage a large number of clients and prospect situations simultaneously, performing relationship and sales activities for 30-50 accounts at once
• Experience or interest in mindfulness, emotional intelligence and supporting people and workplaces to be more aware and compassionate
• Bachelor’s Degree

Preferred Qualifications:

• Experience selling employee training programs to HR or L&D professionals
• Meditation/mindfulness practice and/or coaching or teaching experience

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