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  Manager, Program Implementation & Engagement (NAT2563) Job viewed 831 times.
  Job Description

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward.

We have an exciting opportunity to join our national Services team as a Manager, Program Implementation & Engagement.

The Manager, Program Implementation & Engagement will lead the local implementation of all community based programs in a specific geographic area, including current locally developed programs and agreed upon core and connection programs. Responsibilities may also encompass supporting unified work in Healthcare Access and/or Advocacy in the same geographic market as outlined below. 

Essential Function/Responsibility

Lead the local implementation of all community based programs in a specific geographic area, including current locally developed programs and agreed upon core and connection programs

Implement Core and Chapter-Developed Programs:

  • Ensure a consistent experience for people affected by MS participating in Society programs is implemented in a particular geographic area. Program experience includes communication, branding and messaging, available Society services, connections to the MS Navigator program etc.
  • Develop implementation plan and program calendar for a specified local area, ensuring Society-wide implementation so programs are available to all people affected by MS.
  • Ensure programs are held in accessible locations.
  • Ensure programs are available to isolated, underserved and culturally diverse populations across assigned geographic area.
  • Ensure methods to collect feedback and data on impact are in place and shared with program development team and used to determine and ensure impact, continuous improvement and excellence.
  • Identify program gaps in a particular geographic area and bring findings to supervisor for program development review and evaluation.
  • Identify and retain skilled professional speakers and provide content training, speaker disclosure etc.
  • Lead the local implementation and ongoing delivery of key nationwide initiatives, to include self-help groups, and newly identified Connections programs. Provide ongoing feedback to program development team to ensure continuous improvement.
  • Implement and track to programs metrics that will help ensure impact for people affected by MS.
  • Ensure Walk MS Connections implementation plan is successfully implemented at local Walk MS events in a particular geographic area, providing opportunities for people affected by MS to connect with each other, connect with their communities and connect with the Society.
  • Support Society funding requests by providing information on chapter-developed programs to the AVP, Programs and Services and/or Development department
  • Work with marketing partners to provide content and ensure local programs are marketed well to constituents

Relationship Management and Volunteer Engagement

  • Ensure successful relationship development with leadership volunteers - self-help group leaders, , health care providers, etc. through a systematic relationship management tool
  • Hold a portfolio of agreed upon and prioritized relationships in a specific geographic area and ensure these relationships are identified, nurtured and engaged (IE: healthcare providers, connections programs leaders, district activists and other community volunteers)
  • Identify and connect potential volunteers in the local community to Society programs. Specifically identify ideal self-help group leaders, MS Friends and Peer Support volunteers and connect them to the Director of Connection Programs.
  • Work in partnership with all Society self-help group leaders to ensure leaders feel connected to each other and to the Society
  • Develop meaningful opportunities for volunteers to be engaged in program delivery.
  • Track all interactions and program attendance in the Society database.
  • Lead Society engagement of scholarship recipients in a local geographic area.

Community Engagement

  • Works closely with supervisor to communicate interests of the local MS community with the Program Development team
  • Ensure communication is timely, productive and organized, ensuring that community perspective is shared with Services leadership team and program development team.
  • Identify community-based partners for possible program collaboration, strategic partnership development or support. Share opportunities with VP, Programs Development and Engagement to ensure thoughtful relationship management and opportunities are maximized
  • Support identification of local relationships and funding attached to chapter developed programs and work with supervisor to provide support or to transition to other projects
  • Represent the organization at public speaking engagement, community in-services and training opportunities
  • Ensure timely connection to the MS Navigator Program occurs in communities and that resources are identified and brought forward to support the Information and Resources identification and growth for Navigator Services.


  • Manage an annual program implementation budget of in a particular geographic area.
  • Support marketing efforts of all local program implementation by coordinating efforts with AVP, Program Implementation and Marketing partners
  • Actively take part in local market events and activities supporting Society priorities and local staff and volunteers
  • Other duties as assigned by Supervisor, AVP, Program Implementation, VP, Program Development and Engagement or EVP, Services

Minimum Education:

  • Bachelor of Arts or Science 

Minimum Experience:

  • Minimum of five years experience in the health or human services field, especially in the following areas: program development or delivery, volunteer development and management, meeting and event planning.
  • Experience with people with disabilities, particularly MS, desirable.  
  • Commitment to the mission, vision, cultural values, and expectations of the National MS Society


  • Comprehensive understanding of multiple sclerosis and the needs of people with MS.
  • Must maintain knowledge of MS and resources available to be an effective Society Ambassador in the community.
  • Excellent verbal and written communication skills, ability to mediate, negotiate and resolve conflicts independently, organizational skills and understanding of planning, timelines and working on multiple projects simultaneously.
  • Ability to work with people from a variety of cultures and settings.
  • Uses an independent working style and facilitates regular and productive communication with team members and senior leadership.
  • Ability to work remotely from supervisor and maximize effectiveness.
  • Ability to take direction and ensure successful implementation across a specific geographic area in conjunction with key stakeholders. 
  • This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance, and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines.

The National Multiple Sclerosis Society provides a highly competitive, comprehensive benefit package to employees. These benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Flexible Work Arrangement Options; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings.


Please submit your resume and cover letter by applying directly to the job posting located on our company website: 

  Metro Area Los Angeles CA
  Job Location City Los Angeles
  Job Location State California
  Job Location Zip 90064
  Job Location Country United States
  Compensation Salary From: $0.00 To: $0.00
  Job Category Activism and Organizing, Administration, Advertising, Advocacy, Communications, Customer service, Development and Fundraising, Education and Training, Fundraising and Development, Health and Medical, Management, Marketing, Project management, Public Policy, Public relations, Social Services
  Prefered Experience 5 year(s)
  Job Type Full time
  Language 1 English ( Speak Read Write )  
  Job Posting Date Nov. 9, 2017

Organization Details

  Organization Name National MS Society
  Organizational Focus Foundations, Fundraising, and Philanthropy
  Contact Person Silvia Ramos
  Contact Phone none posted
  Contact Fax none posted
  Contact Email
  Web Address

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