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  Visitor Services Specialist (Shift #308) Job viewed 697 times.
  Job Description
 Visitor Services Specialist (Shift #308)

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The Visitor Services Specialist helps guests have the best possible experience at the Museum of Science! The VSS functions as a member of the Museum's sales and guest service force -- selling tickets and memberships and proactively making suggestions to guests at point of purchase to match guest interests to Museum offerings and meet sales goals. In addition, the VSS conducts school group check in, operates the Thrill Ride 360 simulators, 4-D Theater, coat room, and Omni Theater front-of-house, and controls access to venues including Exhibit Halls, Discovery Center, Butterfly Garden, 4-D Theater, and Omni Theater.


RESPONSIBILITIES:

  • 20,000 - 50,000 guests per week depending on the season.
  • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
  • Up to 500 transactions per cashier, per day.
  • This is a uniformed position.
  • Additional shifts and/or extended hours may be required to accommodate peak periods such as school vacation weeks and summer hours.


WORK SCHEDULE:

This position is full-time, 33 hrs/wk, with the following schedule:

  • Tuesday: 8:45 AM – 5:15 PM
  • Wednesday:10:15 AM – 5:15 PM
  • Thursday: 8:45 AM– 1:45 PM
  • Friday: 9:30 AM– 5:00 PM
  • Saturday: 4:45 AM – 9:45 PM

*Summer and Vacation weeks: Thursday: 5:15pm-7:15pm

                      

REPORTS TO:

Director, Visitor Services


MINIMUM QUALIFICATIONS:

  • HS Diploma or equivalent.
  • Two (2) or more years of customer service or sales experience.
  • Demonstrated customer service and communication skills
  • Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals
  • Demonstrated attention to detail.
  • Ability to address guests, ranging from one on one to groups of more than 300 at a time, in a professional manner
  • Ability to juggle many tasks calmly and efficiently in a fast paced setting.
  • Ability to work independently
  • Basic math skills sufficient to collect payment and make accurate change on transactions, compare costs of guest purchase options, or keep accurate capacity counts


STARTING SALARY:

Non-Exempt (Hourly). Commensurate with experience.


BENEFITS:

Benefits for non-exempt (hourly) staff include: free parking, T accessibility, up to a total of 48 hours of paid vacation time, accrued, paid sick time, 16 hours of paid, holiday time, medical and vision insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

 



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/628851-29460   

  Metro Area Boston MA
  Job Location City Boston
  Job Location State Massachusetts
  Job Location Zip 02114
  Job Location Country United States
  Job Category Sales
  Prefered Experience 2 year(s)
  Job Type Full time
 
  Job Posting Date Sep. 30, 2017
 

Organization Details

  Organization Name Museum of Science
  Organizational Focus Other Religious Organization
  Contact Person Gievaughann Brown
  Contact Phone none posted
  Contact Fax none posted
  Contact Email gbrown@mos.org
  Web Address https://www.applicantpro.com/j/628851-29460

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