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  Service Experience Designer Job viewed 773 times.
  Job Description

Service Experience Designer

New York, NY


Neighborhood Trust seeks a Service Experience Designer to join our Programs & Business Development Teams to help us design financial tools for low- income households that empower them to take control of their financial lives. Financial empowerment is a lifelong journey – we need your help to understand and define the best client experience and make sure that our internal teams are equipped and empowered to serve them.


About Neighborhood Trust Financial Partners

Neighborhood Trust’s mission is to empower low-income individuals to become productive participants in the U.S. financial system and achieve their financial goals. Neighborhood Trust serves over 6,000 clients each year via its specially trained corps of Financial Advisors and is regarded as an industry leader in the financial inclusion field. In 2013, the NYC Center for Economic Opportunity named Neighborhood Trust among the City’s 10 Most Innovative Nonprofits seeking to alleviate poverty.


Today we are cultivating our model as a scalable social venture that incubates technology-led financial services innovations that benefit low income households. We are growing quickly with strong support from leading foundations and strategic partnerships helping us achieve national scale. In 2015, we were a winner of JP Morgan Chase’sFinancial Solutions Labchallenge.          


The Position

You will help us reimagine financial empowerment services with an eye towards maintaining quality and trust as we transition to a scalable, tech-based model that is more convenient and accessible for our clients. You will help us design simple and highly usable user interfaces for our suite of technology products. You will be identifying challenges and finding opportunities to solve real client problems that help individuals more effectively manage their cash flow. You will be providing the service design, user experience, and interface design, and helping to facilitate our transition to this technology-focused approach.

As a Service Experience Designer You Will

  • Work with a multi-functional team in a highly collaborative, supportive environment

  • Maintain a user-centered approach to your design practices

  • Use your innate curiosity to constantly learn, challenge assumptions and uncover new insights

  • Create new design processes that can be replicated for any new service; ensure collaboration moves increasingly efficiently and results keep getting better.

  • Be a leader in all aspects of the design process by creating compelling visions, framing problems, defining insights, and making concepts and prototypes

  • Work with our software engineers to translate design concepts to reality. Ensure that the programmers are comfortable transforming your ideas into working software.  

  • Perform service design research and create service design artifacts, such as journey maps and service blueprints; then translate learnings and insights to make them actionable

  • Bring your ideas to life, creating flows, sketches, wireframes, prototypes and other design artifacts to define and communicate end-to-end user experiences

  • Sweat the details, focusing on quality of craft within your work

  • Tell compelling stories to share your work with designers and stakeholders

  • Collaborate with partners in Product, Tech, Operations and other stakeholder groups to understand the priorities and goals

  • Create the right materials to develop a shared understanding and help the team move faster

  • Be open-minded, creative and self critical

  • Always be learning and sharing


What You’ll Have

  • A demonstrated commitment to driving social change

  • Ability and desire to work in all phases of the design process-- service experience, user experience, and interface design

  • Systems thinker not afraid of solving complicated design challenges and looking for opportunities to help customers succeed

  • A passion for creating new methods and delivering innovation

  • A collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous design challenges

  • Confidence and pride in your work, skills, experience, and expertise



  • Bachelor’s degree

  • 2+ years of experience working on service design projects end-to-end, including a command over all phases of design from insight gathering to concept generation to market execution

  • At least 3-5 years of professional experience with UX Design creating web and mobile software applications

  • 2+ years of experience designing for omni-channel services and prototypes

  • Mastery of a design tool, such as Sketch and/or Adobe Creative Suite

  • 2 years of prototyping experience

  • 1 year of experience working in a lean UX environment as well as working with engineering teams that use agile methodologies

  • Experience developing visual identity systems, data visualizations, visual design, illustrations and more

To Apply

Neighborhood Trust is committed to a workplace culture of collaboration and respect. We are dedicated to ongoing professional development for our employees, supporting career growth and opportunities for advancement within the organization. To apply please send your resume andcover letter to  Include “Service Experience Designer” in the subject line of the email.


  Metro Area New York NY
  Job Location City New York
  Job Location State New York
  Job Location Zip 10032
  Job Location Country United States
  Job Category Computing and Internet, Counseling, Database management, Graphic design, Project management
  Prefered Experience 2 year(s)
  Job Type Full time
  Language 1 English ( Speak Read Write )  
  Job Posting Date Sep. 5, 2017

Organization Details

  Organization Name Neighborhood Trust Financial Partners
  Organizational Focus Community Building and Renewal, Computers and Technology, Consumer Protection, Credit Union, Entrepreneurship, Information Technology, Job Training and Workplace Issues, Other Service Organization, Personal Finance, Poverty and Hunger, Seniors and Retirement Issues, Social Enterprise and Economic Development
  Contact Person Luke Feldman
  Contact Phone (212) 927-5771
  Contact Fax (212) 927-5593
  Contact Email
  Web Address

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